Account Manager

Account Manager Overview:

Reporting directly to the Sales Director, the Account Manager (AM) will be responsible for managing the expansion effort for current customers. The candidate will develop and maintain relationships throughout the customer lifecycle. The AM will develop upsell and cross sell opportunities by leveraging exceptional understanding of current school district processes and potential pain points. The AM will develop exceptional product expertise and relate best practices and outcomes of other customers in a compelling way. The AM’s goal is to develop interest in additional capabilities. Day-to-day activities will include sales activity prep, prioritization and organization, and coordinating customer communications with the Customer Success team. The ideal candidate will have a storytelling and relationship development bias. They enjoy leveraging their expertise to help customers succeed. Internal communication with Product Management, Customer Success, and other stakeholders is also a critical success factor.

 

Account Manager Responsibilities: 

• Identify upsell and cross sell opportunities within assigned customer accounts
• Meet and exceed sales results - upsell and cross sell ARR targets
• Partner closely with CSMs to ensure customers are successful and happy with their products
• Manage and nurture customer expansion by developing program-level best practice adoption and customer assessments
• Communicate customer stories and best practices in a compelling persuasive way
• Develop keen understand of the value drivers of iiQ offerings for current customers
• Partner with internal teams to optimize customer expansion, satisfaction, and retention rates
• Foster an environment of collaboration and ongoing learning with internal teams
• Communicate and present target account activity, performance, and forecasting to leadership (weekly, monthly, quarterly)
• Enhance personal effectiveness through the efficient use of technology
• Generate ad hoc reports for internal departments as needed

 

Account Manager Requirements:

• Four (4) year college degree, or equivalent experience
• Minimum of 2 years account management experience or customer relationship development
• Exceptional communication skills, both written and verbal, with the ability to simplify complex technology
• Exceptional group presentation skills – compelling and persuasive style
• Highly organized and process driven work habits
• Driven individual with ability to work independently and within a team environment in a competitive marketplace
• Strong knowledge of Salesforce, Microsoft Office, Google Suite, etc.
• Experience in SaaS sales to the K12 market is highly preferred
• Ability to travel 25%