Accounts Receivable & Collections Specialist | Work from Home

Position Overview

We are looking for a detail-oriented and proactive Accounts Receivable Officer to support the finance function through the effective management of invoicing, collections, customer account maintenance, and reporting activities. This role is responsible for ensuring timely collections, accurate financial records, and exceptional customer service while supporting broader finance and cash flow management initiatives.

Key Responsibilities

• Manage accounts receivable processes, including invoicing, credit notes, receipts, and payment allocations.
• Monitor and respond to customer billing enquiries.
• Process customer payments across multiple currencies and payment methods.
• Conduct collections activities, issue payment reminders, and follow up on overdue accounts.
• Monitor customer accounts for overdue payments, issue reminders and conduct proactive collections calls and emails.
• Prepare monthly customer statements and perform account reconciliations.
• Resolve billing issues and account discrepancies in collaboration with Customer Success and Sales teams.
• Support cash flow forecasting and credit control activities.
• Assist with month-end reporting, ageing analysis, accrued revenue journals, and audit requirements.
• Ensure compliance with company policies, internal controls, and accounting standards.
• Identify opportunities to improve AR processes and support automation initiatives.

Candidates must be willing to work the following schedule:

• Monday to Wednesday & Friday: 10:00 AM - 7:00 PM (during AEST) / 9:00 AM - 6:00 PM (during AEDT)
• Thursday: 8:00 AM - 5:00 PM (during AEST) / 7:00 AM - 4:00 PM (during AEDT)

Please note the official title for this role is: Accounts Receivable Officer

Position OverviewWe are looking for a detail-oriented and proactive Accounts Receivable Officer to support the finance function through the effective management of invoicing, collections, customer account maintenance, and reporting activities. This rol...

About you

• Bachelor's degree in Accounting, Finance, or a related field.
• 2-3 years' experience in Accounts Receivable, Finance Administration, or a similar finance support role.
• Hands-on experience with invoicing, collections, receipting, payment allocation, and reconciliations.
• Strong understanding of accounts receivable processes and revenue recognition principles.
• Experience using ERP/accounting systems such as NetSuite, Microsoft Dynamics 365, Xero, MYOB, or similar.
• Strong Excel skills and proficiency with Microsoft Office or Google Workspace.
• Excellent communication, negotiation, and stakeholder management skills.
• Proven experience handling collections calls and customer follow-ups.
• Strong attention to detail, organisational skills, and ability to manage multiple priorities.
• Proactive, solution-focused approach to resolving billing and account issues.
• Experience within a SaaS, technology or fast-growth business environment is highly regarded.