ACES Process Manager - AMZL BR, Amazon Customer Excellence System (ACES)

• As an ACES Process Manager, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement

Description

• As an ACES Process Manager, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOPs) at Amazon Extra Large (AMXL). We are Amazon's heavy & bulky delivery arm, delivering large items and smiles to our customers everyday. You will work with teams across Operations, Learning, Finance, and other supporting functions in order to find defects and opportunities, measure performance, and track changes. You are the Subject Matter Expert (SME) on all processes and are expected to catalog and share this expertise with your stakeholders in a clear and scalable manner. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you identify with having a disability, or other support need, please let me know if an accommodation/adjustment would be beneficial to you during the application, and hiring process. You may also reach the team directly by visiting this page: https://www.amazon.jobs/en/disability/global Key job responsibilities - Being the Subject Matter Expert (SME) on all operational processes across AMXL; - Leading process integration efforts at our AMXL Delivery Stations (DS), spanning Under the Roof (UTR — inbound receive, sort, stow, buffer) through On the Road (OTR — load-out, delivery execution, route return); - Leading Continuous Improvement initiatives using Lean Six Sigma tools like Kaizens, Root Cause Analysis, etc.; - Owning and managing change on a granular level, decomposed station by station; - Performing audits and safety inspections to ensure continuous SOP adoption and eliminate defects and deviations; - Working with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement, and supporting the standardization and process design of AMXL's customer-facing services (Installation, Haul-Away, Open-Box on Delivery, Unpacking and similar at-home services); - Benchmarking against heavy & bulky industry best practice and crosschecking against global standards to make sure that we are always delivering the best possible service to our customers; A day in the life You will be working closely with all AMXL teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement across the network — from Under the Roof through On the Road. Some of these teams include: - Station Ops; - On the Road (OTR) team / delivery partners; - Under the Roof (UTR) team / linehaul, inbound, and the AMPL nodes that support the network; - Learning; - Finance; - HR; - Loss Prevention. You will also work with your counterparts in other geographies to benchmark our processes against heavy & bulky industry best practice and ensure conformity with Amazon Standard Work. About the team Amazon Customer Excellence System (ACES) is a team of highly qualified individuals responsible for the quality, productivity, safety, and speed of Amazon Operations. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency. We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise on all Standard Operating Procedures (SOPs).

Basic Qualifications

• - Bachelor's Degree; - Data-oriented approach, using KPIs to measure performance; - Availability for travel; - Experience with Lean Six Sigma - Experience driving projects to improve operations and support-related processes - Advanced English

Preferred Qualifications

• - Postgraduate degree - Experience in project management - Experience in operational logistics/supply chain, manufacturing, transportation, general management or an engineering role - Experience prioritizing and handling multiple assignments Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.