Analyst - Community Intelligence

Key Responsibilities:

• Own and evolve SoundCloud’s creator and listener intelligence framework, combining behavioral, transactional, attitudinal, and qualitative data into a clear understanding of our community.
• Lead the development of creator segmentation and lifecycle models, identifying meaningful creator groups, needs, behaviors, ambitions, and stages of development.
• Analyze creator journeys, cohorts, funnels, and retention patterns to understand what drives activation, growth, engagement, monetization, and churn.
• Build a holistic Voice of the Community program by connecting signals from support interactions, NPS and surveys, social channels, community feedback, and in-product behavior.
• Identify recurring friction points, unmet needs, and emerging shifts in community behavior, and translate them into strategic recommendations for the Product, Engineering, Growth, Marketing, Music, and Business teams.
• Bring external intelligence into our understanding of the SoundCloud community by monitoring creator-economy trends, competitor and platform developments, music and cultural signals, and relevant industry benchmarks.
• Connect external shifts with SoundCloud first-party data to identify emerging risks, opportunities, and changes in creator and listener needs.
• Partner with Music Intelligence on artist discovery, audience and trend analysis, forecasting, and research into emerging artists, genres, scenes, and communities.
• Articulate cultural trends through data, leveraging contextual and qualitative data types to turn growth trends into fuel for storytelling about where music is heading.  
• Support reporting around creator and streaming trend analysis, building self-serve tools to allow Music Intelligence, Community and adjacent teams to tell stories about music movements on the platform.
• Own reporting around NPS, community sentiment, creator behavior, lifecycle health, and experience drivers, turning complex data into clear narratives for senior stakeholders.
• Leverage analytics, automation, and AI-enabled tools to accelerate research and synthesis while applying strong judgment to validate outputs and turn them into reliable insights.
• Partner closely with Data Science, Analytics, Research, Product, and Community teams to build scalable frameworks and establish Community Intelligence as a trusted source of user and creator knowledge across SoundCloud.

Experience and Background:

• 2+ years of experience in customer or consumer insights, product analytics, audience intelligence, strategy, research, or a similar analytical role, ideally within consumer technology, media, entertainment, social, creator, or music businesses.
• Strong experience turning complex datasets into strategic recommendations that influence product, customer, or business decisions.
• Proficiency in SQL and experience with BI and visualization tools such as Looker, Tableau, or Power BI.
• Experience with segmentation, cohort analysis, lifecycle analysis, funnel analysis, and retention/churn analytics.
• Comfortable combining quantitative analysis with qualitative inputs such as surveys, support conversations, social listening, community feedback, and market research.
• Strong understanding of customer or audience research methodologies, including NPS, Voice of Customer, segmentation, and behavioral analysis.
• Strong business judgment and the ability to move from data to insight to a clear recommendation.
• Excellent communication and storytelling skills, with experience presenting complex findings to senior and cross-functional stakeholders.
• Comfortable using AI-enabled tools to accelerate research, analysis, and synthesis while maintaining strong analytical rigor and judgment.
• A genuine curiosity for creators, music, technology, culture, and online communities.

Nice to Have 

• Experience in music, entertainment, social media, streaming, or the creator economy.
• Familiarity with music and audience intelligence tools, social listening platforms, or external market datasets.
• Experience with Python/R, statistical analysis, forecasting, or network analysis.
• Experience with artist discovery, cultural trend analysis, or creator growth ecosystems.

The salary range for this role is $115,000 - $122,000 annually. The final salary offered will be determined based on relative experience, skills, internal equity, and location. We also offer a generous total rewards program - read more about additional benefits and perks below!

About us:

• We are a multinational company with offices in the US (New York and Los Angeles), Germany (Berlin), and the UK (London)
• We provide a flexible work culture that offers the opportunity to collaborate and connect in person at our offices as well as accommodating work from home
• We are deeply committed to ensuring diversity, equity and inclusion at all levels of our organization and fostering a community where everyone’s voice, perspective and experience is respected and heard
• We believe a strong team is made by investing in employees through mentorship, workshops and enrichment opportunities

Benefits:

• Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
• Robust 401k program
• Employee Equity Plan
• Generous professional development allowance
• Interested in a gym membership, photography course or book? We have a Creativity and Wellness benefit!
• Flexible vacation and public holiday policy where you can take up to 35 days of PTO annually
• 16 paid weeks for all parents (birthing and non-birthing), regardless of gender, to welcome newborns, adopted and foster children
• Various snacks, goodies, and 2 free lunches weekly when at the office

Diversity, Equity and Inclusion at SoundCloud

SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us lead what’s next in music by understanding and empowering our creators and fans, no matter their identity. We acknowledge the challenges in the music industry, and strive to influence an inclusive culture where everyone can contribute respectfully and thrive, especially the historically marginalized communities that many of our creators, fans and SoundClouders identify with. We are dedicated to creating an inclusive environment at SoundCloud for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or care-giver status.

At SoundCloud you can find your community or elevate your allyship by joining a Diversity Resource Group. Diversity Resource Groups are employee-organized groups focused on supporting and promoting the interests of a particular underrepresented community in order to build a more inclusive culture at SoundCloud. Anyone can join, whether you share the identity or strive to be an ally.