Arabic Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Arabic Speaking Back Office Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We take pride in being the bridge for professionals seeking high-impact careers through exclusive jobs in Bulgaria and beyond, ensuring our candidates land in environments where they can truly thrive.

Job Overview

We are currently scouting for a dedicated professional to join our team as an Arabic Speaking Back Office Gaming Support Specialist in Bulgaria. This role is a unique opportunity to immerse yourself in the fast-paced Gaming & Esports industry, providing critical back-office oversight and support to ensure a seamless experience for a global Arabic-speaking player base.

Key Responsibilities

• Manage and resolve complex back-office inquiries for high-profile Gaming & Esports platforms.
• Monitor player accounts to ensure compliance with industry safety standards and fair play regulations.
• Provide high-level, professional communication in Arabic to support player account management.
• Collaborate with internal departments to address technical issues affecting the regional gaming experience.
• Analyze game data and player feedback to suggest improvements for the Arabic-speaking market.
• Maintain meticulous documentation of all support cases within the company’s internal gaming database.
• Stay updated on the latest trends and shifts within the global Gaming & Esports landscape.

Arabic Speaking Back Office Gaming Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We ...

• Native or fluent Arabic (spoken and written) is mandatory for this role.
• A deep passion for the Gaming & Esports industry and an understanding of its unique community.
• Strong problem-solving skills and the ability to work independently in a professional back-office environment.
• Excellent command of English for internal team communications.
• Previous experience in customer support or administrative roles is considered a significant advantage.
• Must be willing to relocate to Sofia, Bulgaria, for this on-site opportunity.