Arabic Speaking Player Support for Supercell Games - Work In Sofia, Bulgaria

Arabic Speaking Player Support Specialist for Supercell Games

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading organizations. As a leader in European recruitment, we specialize in placing high-caliber professionals into the most dynamic Gaming & Esports roles across the continent.

Job Overview

We are currently seeking a passionate professional for the Arabic Speaking Player Support Specialist for Supercell Games position in Bulgaria. This is an incredible opportunity to join the vibrant Gaming & Esports sector and represent world-renowned titles while enjoying a high quality of life in beautiful Sofia.

Key Responsibilities

• Provide world-class support to players within the Supercell gaming ecosystem via chat, email, and social media channels.
• Ensure an exceptional user experience by resolving technical inquiries, account concerns, and gameplay questions.
• Act as a brand ambassador for Supercell, maintaining the high standards expected in the competitive Gaming & Esports industry.
• Collaborate with cross-functional teams to identify and escalate recurring technical bugs or player feedback trends.
• Maintain deep knowledge of game mechanics, updates, and community events to provide accurate, real-time assistance.
• Contribute to the positive culture of our Gaming & Esports hub by participating in team meetings and innovation workshops.
• Document all player interactions in the CRM system to ensure comprehensive reporting and analytical accuracy.

Arabic Speaking Player Support Specialist for Supercell GamesAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading organizatio...

• Native or fluent Arabic (spoken and written) is strictly required for this role.
• Valid EU passport or right to work in the EU is mandatory to be considered for these jobs in Bulgaria.
• Deep interest and passion for the Gaming & Esports industry, particularly Supercell titles.
• Excellent communication skills with the ability to empathize with a diverse, global player base.
• Strong problem-solving abilities and a proactive mindset toward troubleshooting technical issues.
• Previous experience in a customer-facing role is an advantage, though a gaming-first mindset is highly prioritized.