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Business Analyst II (Remote)
Kforce • Newport Beach, CA
No Relocation
Posted: September 30, 2026
Responsibilities
- Hold working sessions and interviews with team, and the extended divisional team to capture the functional and data requirements for fraud logging; Document the current-state fraud intake and logging process, including handoffs, roles, and the data captured today
- Translate requirements into clear, prioritized user stories and acceptance criteria that a ServiceNow developer or platform team can build against
- Define the fraud record data model - required vs. optional fields, categories, statuses, severity/priority logic, validation rules, and reporting needs
- Research and gather reference data on how other companies capture and log fraud - the fields they track, screen layouts, categorization schemes, and workflow patterns
Requirements
- 3+ years as a Business Analyst on system implementation, workflow, or process-design projects
- Strong requirements elicitation and facilitation skills, with a track record of working closely with business SMEs
- Process mapping and workflow documentation experience
- Comfort with industry benchmarking / competitive research to inform design decisions
- Data analysis proficiency (Excel required) for profiling and validating datasets
- Demonstrated ability to produce screen mockups/wireframes and translate them into build-ready specifications (e.g., Figma, Lucid, Balsamiq, Visio, or similar)
- Ability to work with sensitive data under appropriate confidentiality, privacy, and access controls