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Business Process Engineering III (Remote)
Kforce • Sacramento, CA
No Relocation
Posted: September 14, 2026
Responsibilities
- Facilitate process discovery workshops with business stakeholders and subject matter experts
- Document current-state and future-state business processes
- Develop process maps, swimlane diagrams, workflows, and supporting documentation
- Identify process handoffs, ownership, inputs, outputs, decision points, and system interactions
- Identify risks, bottlenecks, and opportunities
- Help standardize process documentation approaches, templates, and best practices
- Coach and train OPT team members on process mapping, process analysis, and workshop facilitation techniques
- Support knowledge transfer to enable the internal team to independently perform future process mapping efforts
Requirements
- 5+ years of business process mapping or business process engineering experience
- Insurance or financial services experience is must
- Proven experience facilitating workshops and documenting complex operational processes
- Strong experience with BPMN, swim lane diagrams, workflow mapping, and process documentation
- Excellent communication and stakeholder management skills
- Ability to review existing job aids/procedures and convert them into process flows
- Ability to quickly understand and document cross-functional business processes
- Lean, Six Sigma, Business Process Management (BPM), or related certifications
- Experience documenting operational processes across multiple teams, systems, and vendors
- Experience training or mentoring teams on business process methodologies
- Completed documentation for prioritized operational processes
- Delivered professional process maps and supporting documentation, including Level 0 (process landscape), Level 1 (end-to-end process maps), and Level 2 (sub-process maps) with risks, bottlenecks, and opportunities clearly documented
- Established process mapping standards and templates
- Trained OPT team members on process mapping and documentation best practices
- Increased the team's ability to independently facilitate and document future business processes