Business Process Leader, Outsourcing

Job Description

• This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Business Process Leader, Outsourcing in United States. This role sits at the intersection of process design, operational excellence, and outsourcing strategy within a large-scale, cross-functional environment. You will be responsible for shaping and optimizing end-to-end business processes that enable efficient outsourced operations across multiple teams and systems. Acting as a key connector between internal stakeholders and external vendors, you will ensure consistency, governance, and performance across service delivery models. The position requires a strong analytical mindset combined with hands-on process improvement expertise. You will play a central role in defining KPIs, SLAs, and scalable workflows that support enterprise-wide objectives. This is a high-impact role where your ability to structure complexity and drive alignment will directly influence operational efficiency and business outcomes.
• Accountabilities: Design, standardize, and optimize core business processes to support effective outsourcing execution and operational scalability. Map, document, and improve workflows while ensuring alignment with internal controls, quality standards, and enterprise operating procedures. Define service delivery models, KPIs, and SLAs to ensure consistent performance across outsourced operations. Partner with internal stakeholders and external vendors to manage transitions, governance frameworks, and ongoing process performance. Utilize agency management systems and enterprise tools to build, test, and validate workflows, reporting, and documentation. Develop and maintain process documentation, training materials, and operational reference guides. Collaborate with training teams and stakeholders to identify knowledge gaps and support onboarding and system adoption initiatives. Contribute to continuous improvement efforts by identifying inefficiencies and recommending scalable solutions. Requirements: Minimum of 5 years of experience in outsourcing, accounting, or operations within the insurance or financial services industry. Strong expertise in process design, optimization, and continuous improvement methodologies. Proven experience working with agency management systems and enterprise tools such as CRM, AMS, or LMS platforms (e.g., Applied Epic, Sagitta, BenefitPoint, AMS360). Excellent analytical, critical thinking, and problem-solving abilities. Strong organizational skills with the ability to manage multiple priorities and deliverables in a fast-paced environment. Experience collaborating with cross-functional teams and presenting to stakeholders at various organizational levels. Strong communication skills with the ability to translate complex processes into clear operational frameworks. Ability to work independently while maintaining alignment with broader enterprise objectives. Benefits: Competitive base salary ranging from $74,600 to $139,100, with potential performance-based incentives. Comprehensive health, dental, and vision insurance coverage. 401(k) retirement plan with additional savings and stock purchase opportunities. Generous paid time off, including personal days and volunteering opportunities. Tuition reimbursement and professional development support. Flexible remote work arrangements within proximity to an office location. Employee assistance programs and well-being initiatives. Charitable contribution matching programs.
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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