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Business Process Manager (Remote)
Kforce • Orlando, FL
No Relocation
Posted: July 8, 2026
Additional Content
Responsibilities
- Translates the business vision into documented business needs, clearly articulating requirements for development and delivery teams
- Creates and maintains business process maps to ensure solutions align with customer experience objectives, operational efficiency, and compliance standards
- Collaborates cross-functionally with Marketing, IT, Operations, Commercial, and other departments to identify opportunities that enhance the customer journey and streamline business processes
- Leads business discovery and requirements sessions, gathering input from diverse stakeholders and prioritizing needs using data and insight
- Develops, manages, and performs User Acceptance Test (UAT) plans and ensures robust validation before product releases
- Represents the business in Agile ceremonies including sprint planning, backlog refinement, stand-ups, and retrospectives to maintain alignment between development and business strategy
Requirements
- Bachelor's degree in Business, Marketing, Digital Strategy, or a related field; MBA preferred
- 5+ years of experience in digital product management, Agile delivery, or platform strategy
- Experience leading enterprise-level digital initiatives involving websites, customer portals, or e-commerce platforms
- Demonstrated ability to translate business goals into scalable digital solutions through structured Agile artifacts (Epics, Features, Stories)
- Demonstrated ability to analyze and optimize customer journeys and map business processes to digital solutions
- Excellent communication, stakeholder management, and presentation skills, with the ability to influence at all levels of the organization
- High degree of initiative, curiosity, and innovation, with a focus on continuous improvement and measurable impact
- Demonstrated ability to work independently while fostering collaboration and alignment across teams
- Strong project management and prioritization skills, balancing multiple initiatives simultaneously
- Skilled in MS Dynamics, Jira, Confluence, and other Agile planning tools
- Experience with data-driven decision-making using analytics, performance dashboards, and customer feedback loops
- Experience working in Agile or hybrid environments, including backlog management, sprint planning, and prioritization
- Strong understanding of digital ecosystems, including website platforms, digital storefronts, content management systems (CMS), customer relationship management tools (CRM) and marketing automation tools
- Proven success driving cross-functional collaboration across technical, operational, and creative teams