Call Center Representative
Winning Assistants • Philippines
No Relocation
Posted: July 31, 2026
Job Description
Job Title: Call Center Representative
Position Type: Full-Time
Work Hours: 8:00 AM - 5:00 PM Eastern Daylight Time, Monday – Friday
Salary rate: $5-$6
Job Responsibilities:
- Answer and manage incoming calls in a timely and professional manner.
- Schedule, reschedule, and confirm patient appointments.
- Provide general information about services, procedures, and clinic policies.
- Verify patient insurance coverage and eligibility.
- Assist with prior authorization requests and follow-ups.
- Coordinate with internal teams regarding patient needs and documentation.
- Accurately document all patient interactions in the system.
- Handle patient concerns and escalate issues when necessary.
- Maintain patient confidentiality and comply with HIPAA regulations
Requirements:
- Atleast 1 year of experience in a call center or customer service role is preferred.
- Experience in healthcare, dermatology, or a medical office setting is an advantage.
- Familiarity with insurance verification and prior authorization processes is highly preferred.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Proficiency with CRM systems and basic computer applications.
Basic Requirements
- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.
Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.
Additional Content
Job Title: Call Center Representative
Position Type: Full-Time
Work Hours: 8:00 AM - 5:00 PM Eastern Daylight Time, Monday – Friday
Salary rate: $5-$6
Job Responsibilities:
- Answer and manage incoming calls in a timely and professional manner.
- Schedule, reschedule, and confirm patient appointments.
- Provide general information about services, procedures, and clinic policies.
- Verify patient insurance coverage and eligibility.
- Assist with prior authorization requests and follow-ups.
- Coordinate with internal teams regarding patient needs and documentation.
- Accurately document all patient interactions in the system.
- Handle patient concerns and escalate issues when necessary.
- Maintain patient confidentiality and comply with HIPAA regulations
Requirements:
- Atleast 1 year of experience in a call center or customer service role is preferred.
- Experience in healthcare, dermatology, or a medical office setting is an advantage.
- Familiarity with insurance verification and prior authorization processes is highly preferred.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Proficiency with CRM systems and basic computer applications.
Basic Requirements
- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.
Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.