Clinical AI Technical Integration Specialist (Remote) - GovCIO

VistA Interface Testing & Technical Validation

• Support VistA and Ambient AI Scribe interface testing across Primary Care pilot and go-live sites.
• Assist in validating system interactions and technical workflows within CPRS/VistA environments.
• Identify technical gaps, workflow dependencies, and operational impacts observed during testing.
• Support development of standardized testing approaches to ensure alignment with business and clinical requirements.

Technical Troubleshooting & Operational Support

• Attend training sessions, office hours, and technical support calls to troubleshoot issues in real time.
• Monitor collaboration platforms (Teams chats, support channels, etc.) to identify and respond to emerging technical issues.
• Engage directly with end users to resolve access issues, equipment challenges, and technical barriers.
• Perform structured documentation of recurring issues and technical patterns.

Vendor Coordination & Issue Escalation

• Work with multiple Ambient AI vendors independently to troubleshoot technical issues impacting providers.
• Route tickets and technical findings to appropriate escalation teams including Scribe support teams, ESD, OCTO shared services, and program leadership.
• Support coordination between vendors, VA stakeholders, and technical support organizations.

Workflow Validation & Program Support

• Conduct workflow reviews with VA programs evaluating Ambient AI Scribe capabilities.
• Document best practices, workflow considerations, and operational insights.
• Support demonstrations of Ambient AI solutions to high-level VA programs exploring adoption.
• Translate technical testing findings into structured recommendations.

Equipment Testing & Technical Readiness

• Support testing and evaluation of peripheral equipment (e.g., microphones and audio hardware). Provide technical recommendations regarding compatible equipment across supported Ambient AI tools. Assist in establishing standardized technical readiness guidance.

What You Bring to the Table

• Strong technical troubleshooting skills within complex operational environments.
• Ability to distinguish between system defects, workflow challenges, configuration issues, and user-related problems.
• Experience supporting testing, QA validation, or technical support activities.
• Ability to translate technical findings into clear documentation and actionable insights.
• Strong collaboration and communication skills across technical and operational stakeholders.

• Bachelor’s degree in Information Systems, Health Informatics, Healthcare Administration, Computer Science, Engineering, or related technical or healthcare discipline. Equivalent combination of education and relevant technical experience supporting complex systems, testing environments, or operational technology support.
• 10+ years of progressive experience supporting technical systems, healthcare technology environments, QA/testing, digital health operations, or enterprise software platforms.
• Demonstrated experience troubleshooting complex technical issues and performing root cause analysis.
• Experience supporting testing activities, defect triage, or validation workflows.
• Ability to differentiate between product defects, configuration issues, workflow challenges, and operational impacts.
• Experience coordinating with engineering teams, vendors, or operational support organizations.

Bachelor’s degree in Information Systems, Health Informatics, Healthcare Administration, Computer Science, Engineering, or related technical or healthcare discipline.

• Equivalent combination of education and relevant technical experience supporting complex systems, testing environments, or operational technology support.

Preferred Skills and Experience

• Experience supporting VA or federal healthcare environments.
• Familiarity with CPRS/VistA or comparable clinical documentation systems.
• Experience supporting AI-enabled clinical tools or speech-based technologies.
• Experience working within pilot or pre-production testing environments.

Working familiarity with:

• Structured testing methodologies (QA, regression testing, validation workflows) Issue tracking platforms (Jira, Zendesk, ServiceNow, etc.) Data validation and troubleshooting techniques Collaboration tools (Teams, SharePoint)

Required:

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview

During the Interview Process

• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview

During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview

• During the Hiring Process
• Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application

During the Hiring Process

• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application

Background check, to include:

• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment