Logo
Clinical Service Desk Support - Remote (CA)
Kforce • Los Angeles, CA
No Relocation
Posted: September 25, 2026
Responsibilities
- Provide phone and email support for Cerner EMR technical and application issues
- Diagnose, troubleshoot, and resolve end-user issues using established tools and procedures
- Assess reported problems and escalate complex issues to the appropriate technical or application support teams
- Provide prompt, accurate, and professional customer service
- Support Cerner account creation and account modifications
- Assist with Active Directory password resets and access-related issues
- Coordinate with Cerner technical support when additional research or troubleshooting is required
- Provide basic over-the-phone training and guidance to end users
- Stay current on system changes, application updates, and support procedures
- Create and maintain training guides, workflow documentation, and support procedures
- Document and monitor new and existing workflows and processes
Requirements
- High School diploma/GED or equivalent required
- Associate degree in a related field preferred
- 2+ years of Service Desk/Help Desk experience
- Experience supporting an EMR/EHR environment
- Clinical experience required
- Cerner support experience strongly preferred
- Experience troubleshooting technical and application-related issues
- Familiarity with Active Directory, account administration, access issues, and password resets
- Strong customer service and interpersonal skills
- Excellent verbal and written communication skills
- Ability to troubleshoot independently and determine when an issue requires escalation
- Must reside in Southern California
- Must be available to work 11:00 AM to 7:30 PM PST
- Comfortable with a contract-to-hire opportunity