Cloud Support Administrator

Job Description

• This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Cloud Support Administrator in the United States. This role sits within a cloud escalations environment where you will help support, stabilize, and optimize complex Azure-based infrastructure across multiple client environments. You will act as a key technical escalation point, resolving high-priority incidents while ensuring systems remain secure, compliant, and highly available. The position combines hands-on cloud administration with incident response, automation, and infrastructure optimization, making it both operationally critical and technically diverse. You will work across networking, security, virtualization, and cloud services while collaborating closely with engineers and client stakeholders. The environment is fast-paced, ITIL-driven, and focused on continuous improvement, requiring strong troubleshooting skills and a proactive mindset. This is a remote U.S.-based role with occasional escalation coverage, including nights and weekends.
• Accountabilities: In this role, you will be responsible for managing and supporting complex Azure cloud environments while ensuring operational stability, security compliance, and high-quality client service delivery. Serve as an escalation point for high-priority incidents, applying ITIL-based incident and problem management practices Administer and support Azure cloud environments, including configuration, monitoring, troubleshooting, and optimization Manage networking components such as firewalls, VPNs, load balancing, and policy-based routing Support Windows and Linux server environments along with virtualization platforms such as Hyper-V and VMware Implement and maintain infrastructure automation using PowerShell, Bicep, and CI/CD practices Develop and maintain Infrastructure as Code templates for scalable and repeatable deployments Configure monitoring and alerting systems to ensure infrastructure health and performance visibility Ensure compliance with frameworks such as FedRAMP, NIST, PCI-DSS, HIPAA, SOC 1/2, and internal security standards Produce and maintain documentation, runbooks, and operational procedures for internal and client use Participate in on-call rotation to ensure timely response to escalated issues and SLA adherence Requirements: This role requires strong Azure administration experience, solid infrastructure knowledge, and the ability to troubleshoot complex cloud and network environments in a fast-paced support setting. 3+ years of experience in Azure cloud support or cloud systems administration Hands-on experience with networking technologies including VPNs, firewalls, load balancing, and routing policies Strong knowledge of Windows and Linux server administration Experience with virtualization platforms such as Hyper-V and VMware Proficiency in scripting and automation using PowerShell and Bicep, with CI/CD exposure Familiarity with ITIL frameworks for incident, problem, and change management Ability to perform root-cause analysis and resolve complex technical issues independently Strong communication skills with the ability to explain technical concepts to clients clearly Experience with backup and recovery tools (e.g., Commvault) is a plus Microsoft Azure Administrator (AZ-104) certification required within 90 days of employment Must be eligible to obtain and maintain U.S. Public Trust clearance Benefits: Competitive salary range of $75,000–$110,000 annually Performance-based bonus eligibility 100% employer-paid medical, dental, and vision insurance for employees 401(k) plan with 100% company match up to 4% of salary Company-paid life insurance, AD&D, and short- and long-term disability coverage 3 weeks of flexible paid time off plus 11 paid holidays Paid community service leave for volunteering activities Remote work flexibility within the United States (with optional access to office locations) Employee recognition and rewards programs Strong focus on professional growth, learning, and technical development
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
• apply for this job