Collection Specialist

North Haven Solutions specializes in independent dispute resolution within the insurance industry. We support the resolution of complex account issues with a focus on accuracy, professionalism, and timely follow-through. This is an opportunity to join a team that helps move challenging cases toward clear, compliant outcomes while maintaining a high standard of service for all parties involved.

In this role, you will play an important part in managing sensitive collections matters and helping drive successful resolutions across a complex caseload. The position is well suited to someone who brings sound judgment, strong organization, and a steady approach to working with multiple stakeholders in a regulated environment.

Responsibilities

• Manage complex collections cases and efficiently resolve outstanding account balances.
• Review account records and identify appropriate strategies for successful resolution.
• Communicate professionally with clients, providers, and other involved stakeholders.
• Maintain accurate case documentation while meeting regulatory and operational deadlines.

North Haven Solutions specializes in independent dispute resolution within the insurance industry. We support the resolution of complex account issues with a focus on accuracy, professionalism, and timely follow-through. This is an opportunity to join ...

Required Qualifications

• Bachelor’s degree in business, finance, or a related field.
• 3+ years of experience in collections or accounts receivable.
• Experience maintaining accurate case documentation and managing complex caseloads while meeting strict deadlines.
• Experience with collections or accounts receivable platforms, including NetSuite, and strong Excel skills.
• Knowledge of collection regulations and dispute resolution procedures.
• Experience negotiating and resolving conflicts in a collections context.
• Experience working with clients, vendors, and providers in a collections setting.