Community Manager
tines • United States - East (Remote)
Posted: May 19, 2026
Job Description
The Role
We are looking for a Community Manager to join our team for a true zero to one opportunity. Tines' community initiative is brand new, and we are looking for a founding member to help architect our ecosystem from the ground up.
Reporting to the Director of Community & Developer Advocacy, you will be the operational engine of our community efforts. This is not a solo mission; you will be part of a highly collaborative team effort where strategy and execution are shared. While the Director focuses on the high level roadmap and growth, you will own the day to day architecture; building the programs, workflows, and content that turn our vision into a vibrant, functional reality.
This is an exciting chance to shape the culture and impact of a community at its earliest stage while having the support and mentorship of a leadership team deeply invested in your success.
The Team
You will join a lean, fast moving team that currently includes our Director of Community & Developer Advocacy and our Developer Advocacy lead. We operate with a "all hands on deck" mentality, but this role is specifically designed to bring structure and operational excellence to our community hub. You will act as a bridge between our members and the wider organization, ensuring that from day one, our community is a primary driver of product feedback and customer success.
What you’ll do
- Launch and operate the community home: Set up and evolve the practical community experience: categories, tags, onboarding, moderation workflows, escalation paths, accepted answer processes, reporting rhythms, and member journeys.
- Automation-First Operations: Leverage and deploy Tines' own automation tools to manage community workflows more effectively and efficiently.
- Content Ownership: Own the community content and programming initiative, developing and executing an editorial calendar that features high value automation use cases, blog posts, and video tutorials.
- Strategic Ownership: Own specific elements of the community strategy, roadmap, and planning exercises, providing subject matter expertise to the broader team.
- Community Onboarding: Lead the community onboarding initiative; you will develop, deploy, and measure the effectiveness of experiments and sub initiatives to welcome new members.
- Engagement & Synthesis: Foster positive interactions within the community while synthesizing unique customer interactions into actionable follow up actions and leading the response.
- Product Advocacy: Lead Community Voice of the Customer (VoC) efforts, working closely with CX and GTM to identify overlapping product feedback and bugs to ensure a unified presentation of needs.
- Moderation Support: Provide expert moderation support, particularly regarding complex issues such as Code of Conduct or Terms of Use enforcement.
- Cross-Functional Communication: Collaborate across CX, Product, and Marketing teams to ensure we are cross sharing the right information at the right time.
- Community as a Service: Act as a resource across the CX organization to ensure the community is available as a service for various internal needs.
- Data & Performance: Regularly utilize the community dashboard to track the performance of day to day operations and broader community health.
What you bring
- Experience: You have 5+ years of experience in community management, preferably in SaaS or adjacent space.
- Technical Aptitude: A demonstrated ability to learn complex technical products quickly. While you don't need to be a Tines expert on day one, you have a proven track record of building deep product expertise rapidly to support technical users.
- Automation & AI Mindset: Familiarity with automation and AI is preferred, along with a passion for using these tools to scale community operations.
- Content Expertise: You are a skilled writer and editor capable of working across product teams to develop engaging, informative content.
- Strategic Thinking: You are comfortable owning initiatives from ideation through measurement and iteration.
- Collaborative Leadership: You enjoy being a resource for the wider team and helping internal Tinos engage effectively with the community.
We are targeting a base salary of up to $165,000 for this role, depending on experience, skills, and location.
Additional Content
The Role
We are looking for a Community Manager to join our team for a true zero to one opportunity. Tines' community initiative is brand new, and we are looking for a founding member to help architect our ecosystem from the ground up.
Reporting to the Director of Community & Developer Advocacy, you will be the operational engine of our community efforts. This is not a solo mission; you will be part of a highly collaborative team effort where strategy and execution are shared. While the Director focuses on the high level roadmap and growth, you will own the day to day architecture; building the programs, workflows, and content that turn our vision into a vibrant, functional reality.
This is an exciting chance to shape the culture and impact of a community at its earliest stage while having the support and mentorship of a leadership team deeply invested in your success.
The Team
You will join a lean, fast moving team that currently includes our Director of Community & Developer Advocacy and our Developer Advocacy lead. We operate with a "all hands on deck" mentality, but this role is specifically designed to bring structure and operational excellence to our community hub. You will act as a bridge between our members and the wider organization, ensuring that from day one, our community is a primary driver of product feedback and customer success.
What you’ll do
- Launch and operate the community home: Set up and evolve the practical community experience: categories, tags, onboarding, moderation workflows, escalation paths, accepted answer processes, reporting rhythms, and member journeys.
- Automation-First Operations: Leverage and deploy Tines' own automation tools to manage community workflows more effectively and efficiently.
- Content Ownership: Own the community content and programming initiative, developing and executing an editorial calendar that features high value automation use cases, blog posts, and video tutorials.
- Strategic Ownership: Own specific elements of the community strategy, roadmap, and planning exercises, providing subject matter expertise to the broader team.
- Community Onboarding: Lead the community onboarding initiative; you will develop, deploy, and measure the effectiveness of experiments and sub initiatives to welcome new members.
- Engagement & Synthesis: Foster positive interactions within the community while synthesizing unique customer interactions into actionable follow up actions and leading the response.
- Product Advocacy: Lead Community Voice of the Customer (VoC) efforts, working closely with CX and GTM to identify overlapping product feedback and bugs to ensure a unified presentation of needs.
- Moderation Support: Provide expert moderation support, particularly regarding complex issues such as Code of Conduct or Terms of Use enforcement.
- Cross-Functional Communication: Collaborate across CX, Product, and Marketing teams to ensure we are cross sharing the right information at the right time.
- Community as a Service: Act as a resource across the CX organization to ensure the community is available as a service for various internal needs.
- Data & Performance: Regularly utilize the community dashboard to track the performance of day to day operations and broader community health.
What you bring
- Experience: You have 5+ years of experience in community management, preferably in SaaS or adjacent space.
- Technical Aptitude: A demonstrated ability to learn complex technical products quickly. While you don't need to be a Tines expert on day one, you have a proven track record of building deep product expertise rapidly to support technical users.
- Automation & AI Mindset: Familiarity with automation and AI is preferred, along with a passion for using these tools to scale community operations.
- Content Expertise: You are a skilled writer and editor capable of working across product teams to develop engaging, informative content.
- Strategic Thinking: You are comfortable owning initiatives from ideation through measurement and iteration.
- Collaborative Leadership: You enjoy being a resource for the wider team and helping internal Tinos engage effectively with the community.
We are targeting a base salary of up to $165,000 for this role, depending on experience, skills, and location.