Community Manager (Senior Level Considered)

Job Description

• This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Community Manager (Senior Level Considered) based in United States. This role sits at the heart of the student and family experience, ensuring that each family receives seamless, high-quality support throughout their college admissions journey. You will act as a trusted point of contact, helping guide students and parents through complex processes while maintaining clarity, structure, and responsiveness. The position blends relationship management, customer success, and operational coordination in a fast-paced, mission-driven environment. You will collaborate closely with counselors and internal teams to keep students on track and resolve issues quickly and effectively. Strong communication, empathy, and organization are essential as you manage multiple priorities and touchpoints simultaneously. For more experienced candidates, this role expands into higher ownership of complex cases and cross-functional initiatives. It is an opportunity to make a direct impact on student outcomes while shaping a scalable support experience.
• Accountabilities: Serve as the primary point of contact for students and families, ensuring consistent, proactive communication throughout their program experience. Build and maintain strong relationships with families by addressing questions, resolving concerns, and guiding them through each stage of the admissions process. Coordinate closely with counselors and internal teams to ensure students remain on track with academic, extracurricular, and application goals. Manage incoming support requests, operational workflows, and customer communications with accuracy and responsiveness. Oversee scheduling, onboarding, transitions, and program updates while maintaining detailed records across internal systems. Handle escalations with professionalism and empathy, ensuring positive outcomes for families even in complex situations. For senior-level candidates, lead resolution of more advanced cases and contribute to process improvements and operational initiatives. Requirements: 4+ years of experience in customer success, account management, customer service, education, operations, or a related client-facing role. Bachelor’s degree from an accredited institution or equivalent professional experience. Strong communication skills, both written and verbal, with the ability to explain complex processes clearly and empathetically. Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment. Proven problem-solving ability and sound judgment when handling customer or operational challenges. Experience working directly with students, families, or customers in a service-oriented environment. Comfort working with digital tools and platforms such as CRM or support systems (e.g., Zendesk, HubSpot, or similar). Self-starter mindset with the ability to work independently in a remote-first setting. High emotional intelligence, patience, and a strong commitment to helping others succeed. Benefits: Competitive compensation aligned with experience and seniority level. Remote-first role within the United States. Opportunity to contribute to a mission-driven organization focused on student success and educational access. Exposure to education technology, counseling operations, and student success strategy. Collaborative and supportive team environment with strong cross-functional interaction. Potential for career growth into senior-level responsibilities with expanded ownership. Opportunity to influence process improvements and shape the family experience at scale. Occasional travel opportunities for team events or company gatherings.
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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