Consumer Support Specialist

Job Description

• This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Consumer Support Specialist in the United States. This role is an excellent opportunity for a customer-focused professional who enjoys helping people while working in a fast-paced healthcare environment. As a Consumer Support Specialist, you will serve as a key point of contact for individuals using specialized medical products, providing guidance, support, and post-purchase assistance through both inbound and outbound communication. You will play a meaningful role in improving customer experiences by resolving concerns with empathy, professionalism, and efficiency. The position requires strong communication skills, attention to detail, and the ability to manage sensitive conversations with care and discretion. Working collaboratively with cross-functional teams, you will help ensure high service standards while contributing to customer satisfaction and operational excellence. This is a remote-friendly opportunity offering professional growth, flexibility, and the chance to make a direct impact in people’s daily lives.
• Accountabilities Conduct a high volume of outbound post-purchase confirmation calls to support consumers and gather feedback on product experiences Manage inbound inquiries from end users, clinicians, dealers, and internal stakeholders while resolving concerns and escalating issues when necessary Provide empathetic and professional customer service related to sensitive healthcare topics and product usage Educate consumers on products, services, and available support resources while ensuring accurate and timely communication Maintain detailed and accurate documentation of all customer interactions within CRM and internal systems Collaborate closely with sales representatives, advisors, and cross-functional teams to deliver a seamless customer experience Meet established productivity, quality, and service performance metrics for inbound and outbound activities Stay informed on product updates, operational processes, and compliance standards to ensure high-quality support Requirements Associate degree or equivalent professional experience required; Bachelor’s degree preferred 1–3 years of customer service or call center experience, ideally in outbound support environments Strong interpersonal, listening, and communication skills with the ability to handle sensitive discussions professionally Experience using CRM systems, data entry tools, and standard computer applications Ability to multitask, prioritize effectively, and manage time in a fast-paced environment Comfortable working independently in a remote or hybrid setting while maintaining productivity and focus Strong problem-solving and conflict resolution abilities with a customer-first mindset Flexibility to work schedules between 8:00 AM and 7:00 PM Monday through Friday High level of motivation, professionalism, and attention to detail Benefits Competitive starting hourly compensation beginning at approximately $22.24/hour, with additional earning potential based on experience and incentives Comprehensive medical, dental, and vision insurance plans Mental health resources and wellness support programs Generous paid time off and paid parental leave programs 401(k) retirement plan with immediate company match vesting Flexible work arrangements and work-life balance initiatives Professional development support including training, mentorship, and tuition reimbursement Employee recognition programs, bonuses, and company-sponsored events Access to employee discount programs and financial planning services Inclusive and collaborative workplace culture focused on employee well-being and growth
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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