Croatian Speaking Customer Support Representative - Work In Sofia, Bulgaria
Mercier Consultancy Group • Rijeka, Primorje-Gorski Kotar County, Croatia • Osijek, Osijek-Baranja County, Croatia
Posted: September 24, 2026
Job Description
Croatian Speaking Customer Support Representative
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-leading organizations in the Customer Support Services sector. As a trusted partner in global human capital, we specialize in facilitating career-defining opportunities that bridge borders and foster professional excellence.
Job Overview
We are currently seeking a motivated professional for a Croatian Speaking Customer Support Representative position in Bulgaria. This role is a perfect match for individuals eager to excel in the Customer Support Services industry while enjoying a vibrant international lifestyle, supported by our comprehensive relocation assistance.
Key Responsibilities
- Provide exceptional service to clients via phone, email, and live chat within the Customer Support Services sector.
- Resolve complex customer inquiries with professionalism, maintaining high satisfaction standards in your native language.
- Document all interactions accurately within the internal database to ensure seamless service delivery.
- Collaborate with cross-functional teams to identify and resolve recurring product or service issues.
- Stay updated on product knowledge and internal procedures to provide the most accurate assistance possible.
- Contribute to the positive reputation of the company by delivering consistent, high-quality customer experiences.
- Native or fluent Croatian (spoken and written).
- Valid EU passport (mandatory).
- Strong interpersonal skills and a passion for helping customers in the Customer Support Services industry.
- Previous experience in a customer-facing role is considered a strong advantage for this Croatian-speaking job.
- Ability to work on-site in Sofia, as this role is specifically for jobs in Bulgaria requiring physical presence.
- Good command of English to facilitate communication within our international work environment.