Customer Service Agent

Job Description

• This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Service Agent in the United States. This role is an excellent opportunity for a customer-focused professional who enjoys delivering exceptional service in a fast-paced and collaborative environment. As a key point of contact for customers and agency partners, you will help ensure smooth communication, accurate policy support, and efficient resolution of service inquiries. You’ll work closely with internal teams to maintain high-quality customer experiences while supporting essential insurance service operations and data accuracy initiatives. The position combines client interaction, administrative coordination, and problem-solving responsibilities in a dynamic setting where attention to detail and responsiveness are highly valued. Ideal for someone who thrives on helping others and enjoys working in an organized, service-driven environment, this role offers long-term growth opportunities within an innovative and people-focused organization.
• Accountabilities: Handle inbound customer calls and voicemail inquiries while delivering timely, professional, and solution-oriented support. Assist customers with policy-related requests, including account updates, contact changes, cancellations, reinstatements, and general service inquiries. Guide customers through the claims intake process by providing information on timelines, next steps, and key contacts involved in the review process. Prepare and distribute certificates of insurance while ensuring accuracy, completeness, and timely delivery. Maintain detailed and accurate records within agency management and CRM systems to support efficient service workflows. Collaborate with internal agents and departments to gather important customer information, support smooth call transfers, and ensure consistent communication. Support policy maintenance and data integrity initiatives by updating records, identifying inconsistencies, and helping improve data quality across systems. Contribute to a positive customer experience by resolving issues effectively and demonstrating empathy, professionalism, and attention to detail. Requirements: High School Diploma or GED required. Minimum of 1 year of experience in customer service, clerical support, or a related administrative role. Experience using Microsoft Office applications and/or CRM or agency management systems. Strong verbal and written communication skills with the ability to interact professionally with customers and team members. Customer-focused mindset with a passion for delivering high-quality service and support. Strong organizational skills and close attention to detail and accuracy. Ability to remain calm, adaptable, and solution-oriented in a fast-paced work environment. Demonstrated professionalism, integrity, and respect in all customer and team interactions. Comfortable handling multiple tasks while maintaining efficiency and service quality. Willingness to work onsite Monday through Friday during standard business hours with schedule flexibility as needed. Interest in learning new technologies and openness to innovation, including AI-driven tools and workflows, is considered a plus. Benefits: Competitive hourly pay range of $20 – $23 per hour, depending on experience and qualifications. Comprehensive medical, dental, and vision insurance coverage. 401(k) retirement plan with company matching contributions. Paid time off programs and 11 company-paid holidays. Employee Ownership Program allowing eligible employees to share in company growth and success. Professional development and career growth opportunities. Employee referral bonus program. Health Savings Account (HSA) with company contributions. Employee Assistance Program and financial wellness resources. Short-term disability coverage and voluntary supplemental insurance options. Employee discounts and additional wellness support programs. Collaborative and supportive work culture focused on innovation, growth, and long-term career development.
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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