Customer Service Engineer

1)   Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;

2)   Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;

3)   Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;

4)   Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.

5)   Other tasks assigned by supervisors.

1)   Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;2)   Work closely with Customer Care Center (regional and headquarter level) to carry out t...

1)   Technical associate’s degree or above;

2)   Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;

3)   Have the ability to find and troubleshoot faults in the field;

4)   Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;

5)   A flexible approach to work, travel and unsociable hours;

6)   Valid driving license and good driving record.

Key Competences:

1)   System installation

2)   System configuration and debugging

3)   Troubleshooting

4)   Replacement of spare parts

5)   On-site training