Customer Service Specialist (6 months contract)

The Customer Service Specialist is responsible for managing customers across assigned segments (No Alcoholic Beverages, Ready To Drink and Spirits), supporting sales representatives, and serving designated geographic areas within O-I Italy. In this role, you will ensure customer needs are addressed promptly by handling requests, orders, inquiries, and concerns in a timely, accurate, and professional manner. You will deliver high standards of customer service while building strong customer relationships and supporting business objectives through effective order management, communication, and problem-solving.

Key Responsibilities 

• Accurately enter customer sales orders, quotes and returns
• Address basic technical support questions
• Receive inbound calls and respond to calls as appropriate
• Promptly resolve customer service issues to the customer’s satisfaction per company procedures and standards
• Create and maintain customer accounts in database
• Perform administrative duties, reports and special projects associated with Customer Support
• Process transactions such as new orders, returns & exchanges, releases, etc. in a timely and efficient manner
• Support the Sales Representative through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks.
• Demonstrate company sales model in order to offer to each customer the complete solution to their purchase.
• Stimulate the Sales Representative giving to him appropriate information about customer needs
• Interfacing with Planning to ensure that the production has delivered opportunely

Qualifications

• SAP knowledge.
• Some experience in a Customer Service or Customer Support role.
• Basic English skills.
• Good communication skills.
• Willingness to learn and develop in a customer-facing role.
• Ability to work in a fast-paced environment.

Additional Information

Salary Range:  The expected salary for this position is between €32,000 and €34,000. The final salary package may be adjusted based on the candidate's experience and expertise.

Reports to: Back Office Team Leader

All your information will be kept confidential according to EEO guidelines.

O-I is an Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact O-I at [email protected] and let us know the nature of your request and your contact information.

Company Description

Remember the last time you opened a bottle of bourbon, a cold beer after a hard day’s work or a bottle of sparkling mineral water to quench your thirst? Well, it was probably made by us, we are O-I Glass and we love that we make more glass containers than anyone in the world. O-I has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world’s best-known food and beverage brands. We are proud to provide high quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics, and pharmaceuticals. 

With 19,000 + employees and an unparalleled footprint spanning 64 plants in 18 countries, O-I is a truly global maker of glass packaging. From engineering and manufacturing to brand development, design and innovation, we are dedicated to providing unique solutions to exceed our customers’ expectations and fuel consumers’ desire for glass.