Customer Success Manager

Job Description

• This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in the United States. This role is an exciting opportunity for a customer-focused professional to drive long-term client success, retention, and growth within a dynamic technology environment. As a trusted advisor, you will serve as the primary point of contact for a portfolio of enterprise customers, ensuring they achieve maximum value from their solutions and services. The position combines relationship management, strategic account planning, and business consulting to strengthen customer engagement and satisfaction. You will collaborate closely with sales and internal teams to support renewals, identify expansion opportunities, and proactively address customer needs. Success in this role requires strong communication skills, business acumen, and the ability to navigate complex customer environments. This is an ideal opportunity for someone who thrives on building lasting partnerships and delivering measurable business outcomes.
• Accountabilities: Manage a portfolio of customer accounts, serving as the primary point of contact and trusted advisor throughout the customer lifecycle Deliver a seamless post-purchase experience by supporting onboarding, adoption, training, and ongoing engagement initiatives Develop and execute account success strategies focused on customer satisfaction, retention, and long-term value realization Build strong relationships with key stakeholders and coordinate communication between customers and internal teams Monitor account health, customer feedback, and engagement metrics to identify risks and opportunities proactively Drive customer retention efforts by addressing concerns early, preventing churn, and fostering strong business relationships Partner closely with sales teams to support renewals, identify upsell and cross-sell opportunities, and maximize account growth potential Educate customers on product capabilities, industry trends, and best practices to enhance adoption and business outcomes Track customer success metrics and provide insights that support continuous improvement and strategic decision-making Support customers through various engagement models, adapting communication and service approaches to meet their unique needs Requirements: Bachelor’s degree or equivalent professional experience 5+ years of experience in Customer Success, Solution Architecture, Account Management, Consulting, or a related client-facing role Proven experience managing enterprise customer relationships and driving retention, adoption, and growth initiatives Strong understanding of recurring revenue business models and customer lifecycle management strategies Demonstrated ability to act as a strategic business advisor and build trusted partnerships with customers Strong analytical skills with the ability to interpret data, identify trends, and develop actionable recommendations Excellent communication, presentation, negotiation, and interpersonal skills Strong listening skills and the ability to influence stakeholders at multiple organizational levels Ability to manage multiple priorities effectively while maintaining exceptional attention to detail and organization Self-motivated and comfortable working independently in a fast-paced, evolving environment Strong problem-solving mindset with the ability to adapt quickly and develop creative solutions to customer challenges Collaborative team player with a customer-centric approach to achieving business objectives Benefits: Competitive salary range of $83,000 – $133,000, based on experience, skills, and location Remote work flexibility with home-based or office-based options depending on location Opportunity to work with enterprise-level customers across diverse industries Strong career development and advancement opportunities within a growing organization Exposure to strategic customer success, account growth, and business transformation initiatives Collaborative and supportive team environment focused on customer outcomes Travel opportunities for corporate, regional, and customer-specific engagements as needed Comprehensive benefits package, including healthcare and additional employee support programs (where applicable).
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
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