CX Content Specialist

Job Description

• This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CX Content Specialist based in the United States. This role sits at the core of customer experience enablement, ensuring that both internal teams and external customers have access to clear, accurate, and easy-to-use knowledge resources. You will be responsible for creating, refining, and maintaining high-quality CX content that supports customer support teams, improves self-service outcomes, and strengthens operational consistency. Working across CX, Product, Marketing, Legal, and Operations, you will help translate complex workflows and product updates into structured, user-friendly documentation. The environment is fast-paced and highly collaborative, with a strong emphasis on accuracy, usability, and continuous improvement. You will also play a key role in optimizing knowledge systems and ensuring content performance is measurable and actionable. This role is ideal for someone who enjoys turning complexity into clarity and building scalable knowledge systems that improve customer experience at scale.
• Accountabilities: Create, edit, and maintain CX content aligned with brand voice and style, ensuring clarity, consistency, and usability across internal and external knowledge bases and help centers. Translate operational workflows, process maps, and technical inputs into clear, structured guides and documentation for CX teams and end users. Manage and prioritize incoming content requests based on urgency, impact, and strategic priorities, ensuring timely delivery against defined KPIs. Audit and update knowledge base and Salesforce content regularly to ensure accuracy, relevance, and alignment with evolving products and processes. Collaborate closely with Product, Marketing, Legal, Training, and CX Operations teams to ensure content reflects the latest updates, features, and compliance requirements. Develop and maintain standardized macros and communication templates to ensure consistent customer-facing interactions. Monitor content performance and knowledge base effectiveness, providing insights and recommendations for continuous improvement. Requirements: This role requires 2+ years of experience in technical writing, content development, or CX content management, ideally within a SaaS or customer support environment. A bachelor’s degree in English, Communications, Technical Writing, or a related field is preferred. You should have strong experience working with content management systems and knowledge bases, with Salesforce experience strongly preferred. The ideal candidate is highly skilled at simplifying technical or operational concepts for non-technical audiences while maintaining accuracy and clarity. Strong written and verbal communication skills are essential, along with excellent organizational abilities and attention to detail. You should be a self-starter who can manage multiple priorities independently while collaborating effectively across cross-functional teams. 2+ years in technical writing, CX content, or content operations Experience with knowledge bases or CMS platforms (Salesforce preferred) Strong ability to translate technical information into clear user-friendly content Excellent writing, editing, and communication skills Strong organizational and prioritization abilities Experience collaborating with cross-functional stakeholders Ability to work independently in a remote-first environment Benefits: 100% employer-paid health insurance for employees 401(k) retirement plan with company match Unlimited paid time off and paid wellness days Remote-first work environment with monthly home office stipend Tuition and student loan repayment assistance Inclusive parental leave policy for all new parents Paid sabbatical program for long-term employees Access to required technology and tools for remote work Competitive total rewards package
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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