Czech Speaking Solutions Consultant

Czech Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international staffing and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record of placing thousands of professionals in rewarding roles throughout Europe, we are committed to matching the right people with the right opportunities at every stage of their career. At Mercier Consultancy Group, we don't just fill positions — we build careers, foster growth, and create life-changing experiences for every candidate we represent.

Job Overview

We are currently seeking a talented and motivated Czech Speaking Solutions Consultant to join a dynamic customer support services team based on-site in Sofia, Bulgaria. This exciting Czech Speaking Solutions Consultant position in Bulgaria is ideal for a service-oriented professional who is passionate about delivering outstanding customer experiences and resolving complex client queries with confidence and clarity. If you are fluent in Czech, thrive in a fast-paced customer support environment, and are eager to build a meaningful international career, this role represents an exceptional opportunity — and with our fully paid relocation package, getting started has never been easier.

Key Responsibilities

• Serve as the primary point of contact for Czech-speaking customers, delivering prompt, professional, and empathetic support across multiple communication channels including phone, email, and live chat.
• Diagnose and resolve customer issues efficiently within the customer support services framework, ensuring first-contact resolution wherever possible and escalating complex cases to the appropriate teams.
• Provide tailored, solution-focused guidance to clients regarding products, services, and processes, ensuring all interactions meet and exceed quality and satisfaction benchmarks.
• Accurately log all customer interactions, queries, and resolutions within the company's CRM system, maintaining detailed and up-to-date records in compliance with data management protocols.
• Collaborate closely with internal departments and cross-functional teams to identify recurring customer pain points and contribute to the continuous improvement of service delivery processes.
• Proactively stay informed about product updates, policy changes, and industry developments to ensure customers always receive accurate and relevant information.
• Uphold and champion the company's customer service standards at all times, contributing to a positive team culture and a consistently high-quality support environment.

Participate in regular training sessions, team briefings, and performance reviews to support ongoing professional development within the customer support services division

Czech Speaking Solutions ConsultantAbout Mercier Consultancy GroupMercier Consultancy Group is one of Europe's most respected international staffing and business process outsourcing firms, connecting exceptional multilingual talent with world-class...

• Native or fluent Czech language proficiency, both spoken and written, is essential for this role — strong command of Czech is a non-negotiable requirement.
• Valid EU passport (mandatory).
• A good working knowledge of English to facilitate internal communication and team collaboration within the multinational customer support services environment.
• Previous experience in customer support, customer service, helpdesk, or a related client-facing role is highly advantageous.
• Excellent interpersonal and communication skills, with a natural ability to engage with customers, manage expectations, and deliver solutions with professionalism and care.
• Strong computer literacy and the ability to navigate CRM platforms, ticketing systems, and standard office software with confidence.
• A proactive, solution-oriented mindset with the ability to work independently as well as collaboratively within a team-driven customer support services setting.

Czech Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international staffing and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record of placing thousands of professionals in rewarding roles throughout Europe, we are committed to matching the right people with the right opportunities at every stage of their career. At Mercier Consultancy Group, we don't just fill positions — we build careers, foster growth, and create life-changing experiences for every candidate we represent.

Job Overview

We are currently seeking a talented and motivated Czech Speaking Solutions Consultant to join a dynamic customer support services team based on-site in Sofia, Bulgaria. This exciting Czech Speaking Solutions Consultant position in Bulgaria is ideal for a service-oriented professional who is passionate about delivering outstanding customer experiences and resolving complex client queries with confidence and clarity. If you are fluent in Czech, thrive in a fast-paced customer support environment, and are eager to build a meaningful international career, this role represents an exceptional opportunity — and with our fully paid relocation package, getting started has never been easier.

Key Responsibilities

• Serve as the primary point of contact for Czech-speaking customers, delivering prompt, professional, and empathetic support across multiple communication channels including phone, email, and live chat.
• Diagnose and resolve customer issues efficiently within the customer support services framework, ensuring first-contact resolution wherever possible and escalating complex cases to the appropriate teams.
• Provide tailored, solution-focused guidance to clients regarding products, services, and processes, ensuring all interactions meet and exceed quality and satisfaction benchmarks.
• Accurately log all customer interactions, queries, and resolutions within the company's CRM system, maintaining detailed and up-to-date records in compliance with data management protocols.
• Collaborate closely with internal departments and cross-functional teams to identify recurring customer pain points and contribute to the continuous improvement of service delivery processes.
• Proactively stay informed about product updates, policy changes, and industry developments to ensure customers always receive accurate and relevant information.
• Uphold and champion the company's customer service standards at all times, contributing to a positive team culture and a consistently high-quality support environment.

Participate in regular training sessions, team briefings, and performance reviews to support ongoing professional development within the customer support services division

Czech Speaking Solutions ConsultantAbout Mercier Consultancy GroupMercier Consultancy Group is one of Europe's most respected international staffing and business process outsourcing firms, connecting exceptional multilingual talent with world-class...

• Native or fluent Czech language proficiency, both spoken and written, is essential for this role — strong command of Czech is a non-negotiable requirement.
• Valid EU passport (mandatory).
• A good working knowledge of English to facilitate internal communication and team collaboration within the multinational customer support services environment.
• Previous experience in customer support, customer service, helpdesk, or a related client-facing role is highly advantageous.
• Excellent interpersonal and communication skills, with a natural ability to engage with customers, manage expectations, and deliver solutions with professionalism and care.
• Strong computer literacy and the ability to navigate CRM platforms, ticketing systems, and standard office software with confidence.
• A proactive, solution-oriented mindset with the ability to work independently as well as collaboratively within a team-driven customer support services setting.