Danish Speaking Customer Agent - Work In Sofia, Bulgaria - Paid Relocation Pack

Danish Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations in the Customer Support Services sector. With a reputation for excellence, we bridge the gap between high-caliber professionals and dynamic global brands, ensuring long-term career growth and success.

Job Overview

We are currently seeking a highly motivated professional for a Danish Speaking Support Specialist position in Bulgaria. This role is perfect for those seeking impactful Danish-speaking jobs, offering the chance to work in a vibrant international hub while providing elite support to our diverse clientele.

Key Responsibilities

• Act as the primary point of contact for Danish-speaking clients within the Customer Support Services industry.
• Resolve complex inquiries through phone, email, and live chat with professionalism and efficiency.
• Maintain high levels of customer satisfaction by providing accurate and timely information.
• Document all interactions within our CRM system to ensure seamless service continuity.
• Collaborate with internal teams to identify service improvements and process optimizations.
• Stay up-to-date with product knowledge to provide expert-level assistance.
• Ensure all service level agreements (SLAs) are met or exceeded daily.

Danish Speaking Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations in the Customer Support Services sector. With ...

• Native or fluent Danish (spoken and written).
• Valid EU passport (mandatory).
• Excellent communication skills, both verbal and written, with a focus on empathy and problem-solving.
• Previous experience in the Customer Support Services industry is considered a strong advantage.
• Strong proficiency in modern digital tools and multi-tasking abilities.
• A proactive mindset, perfect for those exploring competitive jobs in Bulgaria.