Danish Speaking Customer Support Analyst - Fintech - Work In Sofia, Bulgaria
Mercier Consultancy Group • Lisbon, Lisbon, Portugal • Germany
Posted: September 24, 2026
Job Description
Danish Speaking Customer Support Analyst – Fintech
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in sourcing high-caliber professionals for elite roles, ensuring that our partners thrive by building world-class teams in the most dynamic sectors.
Job Overview
We are currently seeking a motivated professional for a Danish Speaking Customer Support Analyst – Fintech position in Bulgaria, based in the vibrant city of Sofia. This is a unique opportunity to advance your career within the rapidly evolving FinTech industry while enjoying a comprehensive support package designed for a seamless international transition.
Key Responsibilities
- Provide high-level assistance to clients regarding digital banking platforms and fintech applications.
- Resolve complex payment processing, transaction, and account-related inquiries with precision.
- Maintain clear, professional communication in Danish to ensure superior user satisfaction.
- Analyze account security and fraud prevention protocols within the FinTech regulatory framework.
- Collaborate with internal technical teams to troubleshoot and escalate platform-specific issues.
- Educate users on new product features and sophisticated fintech service integrations.
- Ensure compliance with international financial regulations while maintaining data integrity.
- Native or fluent Danish (spoken and written).
- Valid EU passport (mandatory).
- A keen interest in the FinTech industry and digital financial trends.
- Previous experience in customer service or technical support is highly preferred.
- Excellent analytical skills and attention to detail.
- Ability to thrive in an on-site international corporate environment.