Danish Speaking Customer Support Specialist - Work In Sofia, Bulgaria
Mercier Consultancy Group • Portugal • Copenhagen, Capital Region of Denmark, Denmark
Posted: September 24, 2026
Job Description
Danish Speaking Customer Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier global talent with industry-leading corporations. As a leader in European staffing, we pride ourselves on facilitating career-defining opportunities within the vibrant Customer Support Services sector.
Job Overview
We are currently seeking a motivated professional for a Danish Speaking Customer Support Specialist position in Bulgaria. This is an exceptional opportunity to join a fast-paced environment where you will represent world-class brands, making this one of the most sought-after Danish-speaking jobs in the region.
Key Responsibilities
- Deliver high-quality assistance to Danish-speaking clients through phone, email, and chat channels.
- Resolve complex inquiries, ensuring customer satisfaction and maintaining brand loyalty within the Customer Support Services industry.
- Maintain accurate customer records and documentation in our internal CRM systems.
- Collaborate with cross-functional teams to resolve service escalations effectively and professionally.
- Stay updated on product knowledge and service policies to provide accurate, real-time information.
- Achieve individual and team-based KPIs focused on quality and resolution efficiency.
- Contribute to a positive, professional office environment at our Sofia location.
- Native or fluent Danish (spoken and written).
- Valid EU passport (mandatory).
- Exceptional communication skills and a passion for delivering superior Customer Support Services.
- Ability to relocate to Sofia, Bulgaria for this on-site role.
- Strong problem-solving skills and a proactive, professional attitude.
- Previous experience in a contact center or service-oriented environment is considered an advantage.