Data Center Logistics Technician Instructor

 

POSITION TITLE: Data Center Logistics Technician Instructor

LOCATION: Atlanta, GA (Per Scholas Atlanta)

Remote

WHO WE’RE LOOKING FOR

Per Scholas is seeking a Data Center Logistics Instructor to become a member of our Training Team. The ideal candidate is a detail-oriented, problem-solving individual with strong hands-on logistics experience and instructional skills, demonstrates the ability to adapt quickly to a dynamic environment, and maintains a strong sense of accountability. To succeed in this role, candidates must be business-minded within our mission focus and excel in instructional delivery that meets clients’ and learners’ high expectations.

WHAT YOU’LL DO

• Deliver instructor-led training that prepares learners for entry-level careers in data center, logistics, inventory, and asset operations. Responsibilities include daily instruction, hands-on lab facilitation, performance-based assessment, attendance, one-on-one tutoring, daily evaluation and monitoring of individual learner progress, addressing learner violations in a consistent manner, and more.
• Facilitate hands-on labs using the classroom Mobile Infrastructure Rack (MIR) and related equipment, managing safe equipment handling and station rotation across the cohort.
• Provide learners with access to relevant resources for outside learning on tools and study aids relevant to the curriculum.
• Work closely with the team to identify learner needs, provide the necessary support, establish individualized plans for learner achievement, and participate in regular learner-status meetings.
• Maintain and update Salesforce and/or our LMS with learner grades, assessment results, and progress notes.
• Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials.

WHAT YOU’LL BRING TO US

Instructional Skill Sets

• 1-3 years of teaching or training experience.
• Strong technical background; able to grasp and convey technical subject matter to entry-level learners.
• Ability to respond clearly in an in-person training environment and via a digital engagement platform such as Zoom.
• Strong communication skills.

Required Skill Sets

• Current CompTIA A+, Server+ certification or equivalent demonstrated experience; current certification strongly preferred.
• Proficient understanding of IT support, including hardware, software, networking, user support, endpoint troubleshooting, and service desk workflows.
• Experience troubleshooting end-user devices, including desktops, laptops, mobile devices, printers, peripherals, operating systems, and common productivity applications.
• Familiarity with Windows, macOS, and Linux operating systems, including installation, configuration, updates, drivers, file systems, performance tools, and troubleshooting utilities.
• Ability to diagnose and resolve common IT issues, including hardware malfunctions, software problems, network connectivity issues, printer problems, mobile device issues, and user access concerns.
• Familiarity with help desk ticketing systems, ITSM concepts, service level agreements, escalation practices, remote support tools, and customer service expectations.
• Understanding of networking fundamentals, including IP addressing, DNS, DHCP, wired and wireless connectivity, switches, routers, VLAN awareness, VPN concepts, and basic troubleshooting tools.
• Familiarity with IT security protocols and best practices, including endpoint security, malware prevention, identity/access basics, password practices, encryption, backups, and user awareness.
• Understanding of cloud service models, including IaaS, PaaS, and SaaS, and familiarity with major platforms such as Microsoft Azure, AWS, or Google Cloud.
• Familiarity with virtualization concepts and tools, including client-side virtualization, Type 1/bare-metal virtualization, VMware, Hyper-V, or similar platforms.
• Understanding of data center infrastructure, including racks, servers, network devices, power, cooling, cabling, physical security, access control, and operational procedures.
• Ability to teach basic server hardware concepts, including server components, FRUs, storage devices, RAID concepts, firmware, remote management, and hardware maintenance.
• Ability to teach basic data center operations, including rack and stack concepts, cable management, data-bearing device handling, chain of custody, change control, and documentation.
• Familiarity with OSHA general industry guidelines and NFPA 70E electrical safety awareness for IT and data center environments.
• Ability to assess and mitigate common safety hazards in IT labs, device repair environments, and data center-adjacent spaces.
• Ability to support learners in using AI tools responsibly for troubleshooting, documentation, technical study, ticket writing, and log analysis.
• Commitment to ongoing professional development, applicable certifications, and staying current with evolving IT support, AI, cloud, virtualization, and data center technologies.
• Hands-on experience in data center logistics, inventory, or asset management operations.
• Proficiency with a DCIM or inventory/asset management system to record, locate, and update assets.
• Asset tagging and labeling using label printers and barcode scanners, with strong inventory-accuracy practices.
• Experience executing RMA and warranty workflows: failed-equipment intake, intake documentation, vendor RMA submission, return shipping, and receipt confirmation.
• Knowledge of chain-of-custody principles and documentation for data center assets, including data-bearing devices.
• Skill in cycle counts and audits, spot checks, logical consumption tracking, and discrepancy reconciliation.
• Experience receiving, staging, and safely moving equipment (rack and stack) between storage and data center hall environments.
• Ability to demonstrate and assess safe physical handling, PPE use, and material-handling techniques, including lifting up to approximately 50 pounds.
• Familiarity with NIST SP 800-88 media sanitization concepts (Clear / Purge / Destroy) and secure decommission of data-bearing devices.
• Understanding of data center facility fundamentals — zones, power, cooling, physical security, and access control.
• Familiarity with OSHA general industry guidelines and NFPA 70E electrical-safety awareness for data center environments.
• Ability to deliver hands-on instruction and performance assessment using a Mobile Infrastructure Rack (MIR) and related lab equipment.
• Commitment to ongoing professional development to stay current with data center logistics practices.

Preferred Skill Sets

• Prior experience as a Data Center Logistics Technician, inventory/asset technician, or warehouse/receiving lead in a technology environment.
• Experience training, onboarding, or mentoring entry-level technicians or new hires.
• Identification-level knowledge of structured cabling, transceivers, and network hardware recognition.
• Familiarity with ITSM/ticketing systems (e.g., ServiceNow) for logging logistics work.
• Experience with vendor RMA portals and return logistics.
• Logistics, supply-chain, warehousing, or military background.

Professional Qualifications

• Bachelor’s degree (or equivalent practical/industry experience).
• Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities.
• Excellent written communication, presentation, and customer service skills.
• Solid understanding of business needs.
• Strong evaluation and data management skills.
• Prior knowledge or background in data center, logistics, or IT operations (if minimal, a desire and willingness to learn what’s needed) and a passion for technology is a plus.

Personal Characteristics

• You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.
• You are data-driven, result-oriented, and a forward-looking catalyst for social change.
• You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently.
• You are a life-long learner.
• You are an effective communicator with strong oral and written skills.
• You are tech-savvy and learn new tools quickly.
• You are detail-oriented, with exceptional organizational management skills.
• You have strong public speaking and interpersonal skills. You are a motivator who is personable, approachable, and socially engaging. You can cultivate relationships and build rapport quickly and authentically with people from various professional and cultural backgrounds.
• You are adept at managing your time and balancing multiple projects and tasks.
• You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources.

Compensation

55.00 Per Hr