Desktop Support Engineer II
veeamsoftware • Seattle, WA, USA
No Relocation
Posted: August 14, 2026
Job Description
#LI-JC2 #LI-Onsite
About the Role
As a Desktop Support Engineer II, Executive Technical Support, you will deliver exceptional, high-touch technology support to executive leaders and key stakeholders, ensuring they can operate seamlessly and securely every day. This role combines executive-facing technical support with ownership of workplace technology, including audio/visual solutions and office technology systems. Success in this position requires strong technical expertise, discretion, professionalism, and a commitment to providing an outstanding user experience in a fast-paced environment.
What You’ll Do
-
Deliver responsive technical support to executives through both remote and on-site channels, maintaining the highest standards of confidentiality and data privacy.
-
Provide flexible coverage across standard and extended business hours, including scheduled on-call rotation and after-hours support as needed.
-
Offer on-site presence for board meetings, all-hands, conferences, and other high-visibility events, including technology setup and standby coverage for the duration.
-
Manage audio/visual setup and troubleshooting for executive presentations and video conferencing.
-
Perform proactive maintenance and monitoring of executive technology systems, including daily equipment checks, meeting preparation, and system health reviews.
-
Maintain and repair executive hardware including computers, printers, mobile devices, and A/V equipment.
-
Image, configure, and deploy new executive devices and manage application rollouts and patching through Jamf and Intune.
-
Collaborate with HR and IT teams to ensure smooth onboarding of new executive staff.
-
Support executive home office setups and provide remote troubleshooting while executives are traveling, including across time zones.
-
Own executive incidents end to end, coordinating escalation with network, security, and application teams until resolution rather than handing off.
-
Follow established ITSM/ITIL processes and maintain accurate documentation of all support activities.
-
Manage and prioritize spare-equipment inventory so executive technology needs are anticipated and met.
Technologies You'll Work With
- Mac, Windows, iOS, and Android platforms
- Microsoft 365 (Outlook, Teams, SharePoint, and OneDrive)
- Microsoft Azure and Entra ID
- Exchange Online
- Jamf
- Microsoft Intune
- Zoom and Zoom Webinars
- Active Directory
- VPN, MFA, and remote access tools
- Audio/visual and video conferencing technologies
- Enterprise ITSM ticketing systems
What You’ll Bring
- Bachelor's degree in Information Technology, Computer Science, MIS, Business, or a related field preferred; equivalent professional experience will be considered in lieu of a degree.
- 5+ years in desktop or end-user support, including at least 5 years dedicated to C-level executives and their assistants.
- Proven expertise supporting mixed computing environments across Mac, Windows, iOS, and Android platforms.
- Strong working knowledge of IT infrastructure including Active Directory, networking, and server technologies.
- Deep proficiency with Microsoft 365 — Outlook, Teams, SharePoint, and OneDrive — including calendar and mailbox troubleshooting for heavily scheduled executives.
- Hands-on experience with enterprise ITSM ticketing systems.
- Required: hands-on administration experience with Zoom and Zoom Webinars for large-scale executive events, Microsoft Azure and Entra ID, Exchange Online, and endpoint management through Jamf and Microsoft Intune — candidates must be able to demonstrate working proficiency in each.
- Working knowledge of VPN, MFA, and remote access tooling, and of the enhanced security policies typically applied to executive accounts and devices.
Bonus Skills
- Proficiency in audio/visual technology setup, troubleshooting, and support for conference rooms and presentation spaces.
- Experience with installation, cabling, and maintenance of office technology equipment.
- Ability to lift and transport equipment up to 50 lbs.
- Experience supporting executives in a global or multi-site organization.
- Familiarity with executive travel support, including remote troubleshooting across time zones.
- Outstanding customer service orientation with polished communication skills.
- Ability to work independently with minimal supervision while maintaining accountability.
- Strong analytical and problem-solving abilities with a persistent, solution-focused mindset.
- Excellent written, verbal, and presentation skills suitable for executive-level interactions.
- Calm demeanor and methodical approach when managing high-pressure or sensitive support situations.
- Demonstrated discretion and professionalism when handling confidential information.
Additional Content
#LI-JC2 #LI-Onsite
About the Role
As a Desktop Support Engineer II, Executive Technical Support, you will deliver exceptional, high-touch technology support to executive leaders and key stakeholders, ensuring they can operate seamlessly and securely every day. This role combines executive-facing technical support with ownership of workplace technology, including audio/visual solutions and office technology systems. Success in this position requires strong technical expertise, discretion, professionalism, and a commitment to providing an outstanding user experience in a fast-paced environment.
What You’ll Do
-
Deliver responsive technical support to executives through both remote and on-site channels, maintaining the highest standards of confidentiality and data privacy.
-
Provide flexible coverage across standard and extended business hours, including scheduled on-call rotation and after-hours support as needed.
-
Offer on-site presence for board meetings, all-hands, conferences, and other high-visibility events, including technology setup and standby coverage for the duration.
-
Manage audio/visual setup and troubleshooting for executive presentations and video conferencing.
-
Perform proactive maintenance and monitoring of executive technology systems, including daily equipment checks, meeting preparation, and system health reviews.
-
Maintain and repair executive hardware including computers, printers, mobile devices, and A/V equipment.
-
Image, configure, and deploy new executive devices and manage application rollouts and patching through Jamf and Intune.
-
Collaborate with HR and IT teams to ensure smooth onboarding of new executive staff.
-
Support executive home office setups and provide remote troubleshooting while executives are traveling, including across time zones.
-
Own executive incidents end to end, coordinating escalation with network, security, and application teams until resolution rather than handing off.
-
Follow established ITSM/ITIL processes and maintain accurate documentation of all support activities.
-
Manage and prioritize spare-equipment inventory so executive technology needs are anticipated and met.
Technologies You'll Work With
- Mac, Windows, iOS, and Android platforms
- Microsoft 365 (Outlook, Teams, SharePoint, and OneDrive)
- Microsoft Azure and Entra ID
- Exchange Online
- Jamf
- Microsoft Intune
- Zoom and Zoom Webinars
- Active Directory
- VPN, MFA, and remote access tools
- Audio/visual and video conferencing technologies
- Enterprise ITSM ticketing systems
What You’ll Bring
- Bachelor's degree in Information Technology, Computer Science, MIS, Business, or a related field preferred; equivalent professional experience will be considered in lieu of a degree.
- 5+ years in desktop or end-user support, including at least 5 years dedicated to C-level executives and their assistants.
- Proven expertise supporting mixed computing environments across Mac, Windows, iOS, and Android platforms.
- Strong working knowledge of IT infrastructure including Active Directory, networking, and server technologies.
- Deep proficiency with Microsoft 365 — Outlook, Teams, SharePoint, and OneDrive — including calendar and mailbox troubleshooting for heavily scheduled executives.
- Hands-on experience with enterprise ITSM ticketing systems.
- Required: hands-on administration experience with Zoom and Zoom Webinars for large-scale executive events, Microsoft Azure and Entra ID, Exchange Online, and endpoint management through Jamf and Microsoft Intune — candidates must be able to demonstrate working proficiency in each.
- Working knowledge of VPN, MFA, and remote access tooling, and of the enhanced security policies typically applied to executive accounts and devices.
Bonus Skills
- Proficiency in audio/visual technology setup, troubleshooting, and support for conference rooms and presentation spaces.
- Experience with installation, cabling, and maintenance of office technology equipment.
- Ability to lift and transport equipment up to 50 lbs.
- Experience supporting executives in a global or multi-site organization.
- Familiarity with executive travel support, including remote troubleshooting across time zones.
- Outstanding customer service orientation with polished communication skills.
- Ability to work independently with minimal supervision while maintaining accountability.
- Strong analytical and problem-solving abilities with a persistent, solution-focused mindset.
- Excellent written, verbal, and presentation skills suitable for executive-level interactions.
- Calm demeanor and methodical approach when managing high-pressure or sensitive support situations.
- Demonstrated discretion and professionalism when handling confidential information.