Director of CS Enablement

We are looking for a Director of CS Enablement to join our Customer Success department. This is a remote role based in France ((or elsewhere in EMEA where Zscaler has a legal entity).

You will lead our enablement team serving Technical Success, Professional Services, and Support organizations. You are responsible for equipping global teams with the skills, knowledge, and tools to excel in their roles and drive customer outcomes by leading a high-performing team of Enablement Program Managers and Instructional Designers.

What you’ll do (Role Expectations)

• Establish and execute a global enablement strategy aligned with organizational goals
• Oversee the development of scalable learning initiatives, including New Hire Onboarding, Product Training, Bootcamps, and Technical Enablement
• Manage, mentor, and grow a high-performing team of Enablement Program Managers and Instructional Designers
• Utilize data-driven insights and feedback to refine programs, address skill gaps, and improve program effectiveness
• Partner with CS Leadership, Product, and other cross-functional teams to ensure alignment with key business objectives

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience in managing teams and delivering enablement and training programs
• Proven track record of strategic leadership in a global, high-growth environment with an outcome-driven focus
• Deep expertise in networking, security, and/or cloud industries
• Exceptional project management skills with the ability to deliver complex efforts under tight deadlines
• Strong presentation and storytelling skills tailored to both technical and executive audiences

What Will Make You Stand Out (Preferred Qualifications)

• Proven ability to partner with senior executives and cross-functional stakeholders to influence business outcomes
• Hands-on experience with instructional design principles and Learning Management Systems (LMS)
• Expertise in building onboarding frameworks and implementing continuous learning programs across global teams

#LI-Remote  #LI-MP1

We are looking for a Director of CS Enablement to join our Customer Success department. This is a remote role based in France ((or elsewhere in EMEA where Zscaler has a legal entity).

You will lead our enablement team serving Technical Success, Professional Services, and Support organizations. You are responsible for equipping global teams with the skills, knowledge, and tools to excel in their roles and drive customer outcomes by leading a high-performing team of Enablement Program Managers and Instructional Designers.

What you’ll do (Role Expectations)

• Establish and execute a global enablement strategy aligned with organizational goals
• Oversee the development of scalable learning initiatives, including New Hire Onboarding, Product Training, Bootcamps, and Technical Enablement
• Manage, mentor, and grow a high-performing team of Enablement Program Managers and Instructional Designers
• Utilize data-driven insights and feedback to refine programs, address skill gaps, and improve program effectiveness
• Partner with CS Leadership, Product, and other cross-functional teams to ensure alignment with key business objectives

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience in managing teams and delivering enablement and training programs
• Proven track record of strategic leadership in a global, high-growth environment with an outcome-driven focus
• Deep expertise in networking, security, and/or cloud industries
• Exceptional project management skills with the ability to deliver complex efforts under tight deadlines
• Strong presentation and storytelling skills tailored to both technical and executive audiences

What Will Make You Stand Out (Preferred Qualifications)

• Proven ability to partner with senior executives and cross-functional stakeholders to influence business outcomes
• Hands-on experience with instructional design principles and Learning Management Systems (LMS)
• Expertise in building onboarding frameworks and implementing continuous learning programs across global teams

#LI-Remote  #LI-MP1