Director of Provider Services (Operational Transformation)

Job Description

• This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director of Provider Services (Operational Transformation) in United States. This leadership role is responsible for redefining how provider services operate at scale, combining day-to-day operational ownership with the design of a next-generation, technology-enabled service model. You will lead a large, complex provider support organization while driving a major transformation toward AI-powered, automated, and self-service workflows. The role sits at the intersection of operations, technology, and service design, requiring both strong execution discipline and the ability to build future-state systems. You will be accountable for provider experience, operational performance, cost efficiency, and service quality in a highly dynamic environment. This is a hands-on leadership position where you will set strategy, implement change, and ensure measurable outcomes. It is ideal for a builder-operator who thrives in ambiguity and is motivated by scaling impact through innovation and operational excellence.
• Accountabilities: Own the end-to-end Provider Services function, including service quality, SLAs, compliance, cost efficiency, and overall provider experience. Lead and manage a large-scale, distributed support organization, including offshore teams and external vendors. Maintain operational excellence in current processes while designing and implementing a future-state, AI-enabled service model. Define and execute transformation roadmaps leveraging AI, voice automation, digital channels, workflow automation, and self-service tools. Build and maintain robust performance measurement systems, including KPIs, dashboards, and operational scorecards. Develop AI-enabled, human-in-the-loop workflows to improve accuracy, speed, consistency, and provider satisfaction. Partner cross-functionally with network and operations teams to address upstream issues and improve end-to-end provider experience. Lead organizational change efforts while maintaining stability, momentum, and a strong performance culture. Raise organizational capability by setting high standards and developing leadership talent across the function. Requirements: 10+ years of leadership experience in large-scale operational environments with a proven record of measurable impact. Strong background in managing complex service operations, ideally involving distributed teams and vendor ecosystems. Demonstrated success in delivering end-to-end transformation initiatives that improve cost, quality, service levels, or efficiency. Strong systems thinking and product mindset, with experience managing roadmaps, KPIs, and cross-functional execution. Expertise in operating through metrics, driving accountability, and achieving ambitious performance targets. Proven ability to lead through managers and influence senior stakeholders across functions. Strong operational rigor, attention to detail, and ability to execute at both strategic and tactical levels. Excellent communication and leadership skills, with the ability to drive alignment in complex environments. High sense of urgency, resilience, and ability to deliver results in fast-changing contexts. Experience leading AI-enabled operational transformation is strongly preferred. Benefits: Competitive salary range aligned with senior leadership responsibilities ($137,000–$247,000). Comprehensive medical, dental, and vision coverage with low or no employee premiums. Generous paid time off and parental leave program. $100 monthly mobile or internet stipend. Stock options available for all employees. 401(k) retirement savings program. Bonus eligibility for eligible roles (excluding Director level and above). Flexible, remote-friendly work environment (#LI-Remote). Strong focus on mission-driven work improving healthcare access and outcomes.
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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