Dutch Speaking Customer Service Agent Eneco - Work Remote In Greece
Mercier Consultancy Group • Netherlands • Belgium
Posted: July 5, 2026
Job Description
Dutch Speaking Customer Service Agent Eneco
About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with world-class organisations across a wide range of industries. We specialise in placing skilled professionals in roles that align with their language capabilities, career ambitions, and lifestyle goals — creating opportunities that truly transform lives. At Mercier Consultancy Group, we pride ourselves on delivering a seamless, supportive recruitment experience from first contact through to your first day on the job and beyond.
Job Overview
Mercier Consultancy Group is proud to present an outstanding opportunity for a Dutch Speaking Customer Service Agent Eneco position in Greece, working remotely on behalf of Eneco, one of Europe's most recognised and forward-thinking energy companies. In this role, you will serve as a vital point of contact for Dutch-speaking customers, providing expert guidance, resolving energy-related enquiries, and delivering a consistently outstanding service experience that reflects Eneco's commitment to sustainable and reliable energy solutions. This is a fantastic opening for Dutch-speaking professionals seeking jobs in Greece within a dynamic and growing energy sector environment.
Key Responsibilities
- Respond promptly and professionally to inbound customer enquiries from Dutch-speaking clients regarding energy products, services, billing, and account management via phone, email, and chat channels.
- Assist customers with questions related to their energy contracts, tariff structures, and consumption data, ensuring clarity and accuracy in all communications.
- Troubleshoot and resolve issues related to energy supply, meter readings, payment plans, and service disruptions in a calm, efficient, and customer-focused manner.
- Guide customers through energy-saving options, green energy products, and sustainable tariff transitions in line with Eneco's environmental mission.
- Accurately log all customer interactions, updates, and case resolutions within the company's CRM system, maintaining meticulous records at all times.
- Collaborate with internal teams and escalate complex energy-related technical issues to the appropriate departments when necessary, ensuring swift resolution.
- Proactively identify opportunities to improve the customer experience, providing feedback to team leaders on recurring issues within the energy service landscape.
- Uphold Eneco's brand values and service standards in every interaction, contributing to a positive and professional customer journey from start to finish.
- Native or fluent Dutch language skills (spoken and written) are essential — this is a non-negotiable requirement for all applicants for this Dutch-speaking jobs opportunity.
- Valid EU passport or EU citizenship (mandatory for relocation and employment eligibility).
- Previous experience in customer service, contact centre operations, or a client-facing role is highly advantageous; experience within the energy or utilities sector is a distinct asset.
- Strong communication and interpersonal skills, with the ability to handle complex or sensitive customer queries with professionalism and empathy.
- Comfortable working in a remote environment with reliable internet connectivity, a dedicated workspace, and the self-discipline to manage time effectively.
- Basic proficiency in English for internal communications and training purposes.
- A positive, solution-oriented mindset with genuine enthusiasm for delivering exceptional customer experiences in the energy industry.
Additional Content
Dutch Speaking Customer Service Agent Eneco
About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with world-class organisations across a wide range of industries. We specialise in placing skilled professionals in roles that align with their language capabilities, career ambitions, and lifestyle goals — creating opportunities that truly transform lives. At Mercier Consultancy Group, we pride ourselves on delivering a seamless, supportive recruitment experience from first contact through to your first day on the job and beyond.
Job Overview
Mercier Consultancy Group is proud to present an outstanding opportunity for a Dutch Speaking Customer Service Agent Eneco position in Greece, working remotely on behalf of Eneco, one of Europe's most recognised and forward-thinking energy companies. In this role, you will serve as a vital point of contact for Dutch-speaking customers, providing expert guidance, resolving energy-related enquiries, and delivering a consistently outstanding service experience that reflects Eneco's commitment to sustainable and reliable energy solutions. This is a fantastic opening for Dutch-speaking professionals seeking jobs in Greece within a dynamic and growing energy sector environment.
Key Responsibilities
- Respond promptly and professionally to inbound customer enquiries from Dutch-speaking clients regarding energy products, services, billing, and account management via phone, email, and chat channels.
- Assist customers with questions related to their energy contracts, tariff structures, and consumption data, ensuring clarity and accuracy in all communications.
- Troubleshoot and resolve issues related to energy supply, meter readings, payment plans, and service disruptions in a calm, efficient, and customer-focused manner.
- Guide customers through energy-saving options, green energy products, and sustainable tariff transitions in line with Eneco's environmental mission.
- Accurately log all customer interactions, updates, and case resolutions within the company's CRM system, maintaining meticulous records at all times.
- Collaborate with internal teams and escalate complex energy-related technical issues to the appropriate departments when necessary, ensuring swift resolution.
- Proactively identify opportunities to improve the customer experience, providing feedback to team leaders on recurring issues within the energy service landscape.
- Uphold Eneco's brand values and service standards in every interaction, contributing to a positive and professional customer journey from start to finish.
- Native or fluent Dutch language skills (spoken and written) are essential — this is a non-negotiable requirement for all applicants for this Dutch-speaking jobs opportunity.
- Valid EU passport or EU citizenship (mandatory for relocation and employment eligibility).
- Previous experience in customer service, contact centre operations, or a client-facing role is highly advantageous; experience within the energy or utilities sector is a distinct asset.
- Strong communication and interpersonal skills, with the ability to handle complex or sensitive customer queries with professionalism and empathy.
- Comfortable working in a remote environment with reliable internet connectivity, a dedicated workspace, and the self-discipline to manage time effectively.
- Basic proficiency in English for internal communications and training purposes.
- A positive, solution-oriented mindset with genuine enthusiasm for delivering exceptional customer experiences in the energy industry.