Dutch Speaking Customer Service for an Automotive Brand - Work Remote in Greece

Dutch Speaking Customer Service for a Prestigious Automotive Brand

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the globe. As a leader in European BPO recruitment, we pride ourselves on matching ambitious professionals with career-defining roles in vibrant international hubs.

Job Overview

We are currently sourcing candidates for a prestigious Dutch Speaking Customer Service for a Prestigious Automotive Brand position in Greece. This role offers a unique opportunity to represent a legendary leader in the automotive industry while enjoying the Mediterranean lifestyle through our exclusive jobs in Greece portfolio.

Key Responsibilities

• Provide high-level support to customers regarding vehicle maintenance, technical inquiries, and service scheduling.
• Represent a top-tier automotive brand with the professionalism and prestige expected by their clientele.
• Handle customer interactions across various channels, including phone, email, and live chat.
• Troubleshoot technical issues for vehicle owners, utilizing industry-standard knowledge databases.
• Act as a primary point of contact for inquiries related to automotive warranties, road assistance, and service centers.
• Maintain detailed documentation of customer interactions within the company’s CRM system to ensure premium service quality.
• Collaborate with international teams to optimize the customer journey and brand loyalty within the automotive industry.

Dutch Speaking Customer Service for a Prestigious Automotive BrandAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the...

• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Greece.
• Strong passion for the automotive industry and a technical aptitude to learn vehicle systems.
• Previous experience in customer service or a high-end service environment is considered a significant advantage.
• Excellent communication skills, with an ability to provide empathy and professional solutions to clients.
• Willingness to relocate to Greece and embrace the vibrant culture of this historic nation.