Dutch Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Dutch Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the Customer Support Services sector, ensuring every candidate finds a role that aligns with their professional ambitions and lifestyle preferences.

Job Overview

We are currently seeking a talented individual for the Dutch Speaking Customer Support Specialist position in Bulgaria. This is a unique opportunity to join a vibrant, multinational team in Sofia, where you will provide high-quality assistance in a fast-paced Customer Support Services environment while enjoying a fully supported international career transition.

Key Responsibilities

• Deliver exceptional omnichannel support to Dutch-speaking clients, maintaining the highest standards of the Customer Support Services industry.
• Resolve complex inquiries and technical issues through effective communication and proactive problem-solving.
• Maintain detailed and accurate records of all customer interactions in the company database.
• Collaborate with international teams to optimize workflows and enhance the overall customer experience.
• Stay updated on product knowledge and service policies to provide accurate and relevant information to clients.
• Consistently meet and exceed individual and team performance targets to ensure service excellence.
• Contribute to the positive and collaborative culture of the Sofia office.

Dutch Speaking Customer Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride oursel...

• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Valid EU passport is required for all candidates seeking Dutch-speaking jobs in this location.
• Strong proficiency in English to ensure effective communication within our global team.
• Passion for Customer Support Services and a genuine desire to help others.
• Excellent interpersonal skills and a professional attitude toward client relationship management.
• Availability to relocate on-site to Sofia for this career-defining opportunity.