Dutch Speaking Customer Support Specialist - Work Remote In Bulgaria
Mercier Consultancy Group • Netherlands • Belgium
Posted: July 5, 2026
Job Description
Dutch Speaking Customer Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with leading organisations across Europe and beyond. We specialise in placing skilled professionals into high-impact roles within the customer support services industry, ensuring both candidates and clients achieve outstanding outcomes. At Mercier Consultancy Group, we are committed to building careers — not just filling positions — and our dedicated team is with you every step of the way, from first contact through to successful placement and beyond.
Job Overview
We are currently seeking a driven and customer-focused Dutch Speaking Customer Support Specialist to join a dynamic, internationally oriented team operating remotely within Bulgaria. This is a fantastic opportunity for Dutch-speaking professionals who are passionate about delivering exceptional service experiences within the customer support services sector, and who are eager to build a rewarding career in a vibrant, multicultural environment. If you are searching for exciting Dutch-speaking jobs or exploring Jobs in Bulgaria, this Dutch Speaking Customer Support Specialist position in Bulgaria could be the career-defining move you have been waiting for.
Key Responsibilities
- Deliver prompt, professional, and empathetic customer support to Dutch-speaking clients via telephone, email, and live chat channels.
- Accurately diagnose and resolve customer enquiries, complaints, and technical issues in accordance with established customer support services protocols and quality standards.
- Maintain comprehensive and precise records of all customer interactions within the CRM system, ensuring data integrity and compliance at all times.
- Escalate complex or unresolved cases to the appropriate internal departments, following up diligently to ensure timely and satisfactory resolution for the customer.
- Proactively identify opportunities to enhance the customer experience and contribute constructive feedback to team leaders and quality assurance processes.
- Collaborate closely with colleagues across multilingual support teams, sharing knowledge and best practices to continuously elevate service delivery standards.
- Meet and consistently exceed individual and team key performance indicators (KPIs), including customer satisfaction scores, first-call resolution rates, and response time targets.
- Stay fully informed about client products, services, policies, and updates in order to provide accurate, up-to-date information to customers at all times.
- Native or fluent Dutch language proficiency (both spoken and written) is essential for this role — candidates must be able to communicate with complete accuracy and confidence in Dutch across all customer touchpoints.
- Valid EU passport (mandatory requirement for relocation and employment eligibility purposes).
- A strong customer-first mindset with demonstrated experience or genuine enthusiasm for working within the customer support services industry.
- Excellent written and verbal communication skills in English, enabling effective collaboration within an international team environment.
- Solid computer literacy and the ability to navigate CRM platforms, ticketing systems, and standard office software efficiently.
- A high degree of professionalism, reliability, and the ability to manage multiple priorities in a remote working environment while maintaining consistently high service quality standards.
Additional Content
Dutch Speaking Customer Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with leading organisations across Europe and beyond. We specialise in placing skilled professionals into high-impact roles within the customer support services industry, ensuring both candidates and clients achieve outstanding outcomes. At Mercier Consultancy Group, we are committed to building careers — not just filling positions — and our dedicated team is with you every step of the way, from first contact through to successful placement and beyond.
Job Overview
We are currently seeking a driven and customer-focused Dutch Speaking Customer Support Specialist to join a dynamic, internationally oriented team operating remotely within Bulgaria. This is a fantastic opportunity for Dutch-speaking professionals who are passionate about delivering exceptional service experiences within the customer support services sector, and who are eager to build a rewarding career in a vibrant, multicultural environment. If you are searching for exciting Dutch-speaking jobs or exploring Jobs in Bulgaria, this Dutch Speaking Customer Support Specialist position in Bulgaria could be the career-defining move you have been waiting for.
Key Responsibilities
- Deliver prompt, professional, and empathetic customer support to Dutch-speaking clients via telephone, email, and live chat channels.
- Accurately diagnose and resolve customer enquiries, complaints, and technical issues in accordance with established customer support services protocols and quality standards.
- Maintain comprehensive and precise records of all customer interactions within the CRM system, ensuring data integrity and compliance at all times.
- Escalate complex or unresolved cases to the appropriate internal departments, following up diligently to ensure timely and satisfactory resolution for the customer.
- Proactively identify opportunities to enhance the customer experience and contribute constructive feedback to team leaders and quality assurance processes.
- Collaborate closely with colleagues across multilingual support teams, sharing knowledge and best practices to continuously elevate service delivery standards.
- Meet and consistently exceed individual and team key performance indicators (KPIs), including customer satisfaction scores, first-call resolution rates, and response time targets.
- Stay fully informed about client products, services, policies, and updates in order to provide accurate, up-to-date information to customers at all times.
- Native or fluent Dutch language proficiency (both spoken and written) is essential for this role — candidates must be able to communicate with complete accuracy and confidence in Dutch across all customer touchpoints.
- Valid EU passport (mandatory requirement for relocation and employment eligibility purposes).
- A strong customer-first mindset with demonstrated experience or genuine enthusiasm for working within the customer support services industry.
- Excellent written and verbal communication skills in English, enabling effective collaboration within an international team environment.
- Solid computer literacy and the ability to navigate CRM platforms, ticketing systems, and standard office software efficiently.
- A high degree of professionalism, reliability, and the ability to manage multiple priorities in a remote working environment while maintaining consistently high service quality standards.