Dutch-Speaking Financial Customer Service Agent - Work Remote In Bulgaria
Mercier Consultancy Group • Spain • Athens, Attica, Greece
Posted: July 5, 2026
Job Description
Dutch-Speaking Financial Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, proudly connecting exceptional multilingual talent with world-class organisations across a wide range of industries, including finance, technology, and customer experience. With a strong presence across the European continent and a reputation built on integrity, professionalism, and results, Mercier Consultancy Group has become the partner of choice for both leading employers and ambitious candidates seeking transformative career opportunities. We are committed to matching the right people with the right roles — and delivering an outstanding experience every step of the way.
Job Overview
Mercier Consultancy Group is currently seeking a motivated and detail-oriented Dutch-Speaking Financial Customer Service Agent to join a prestigious financial services operation based remotely within Bulgaria. This is an exceptional opportunity for Dutch-speaking professionals with a passion for finance and customer excellence to build a rewarding career in one of the most dynamic and fast-growing sectors in the industry. If you are looking for Dutch-speaking jobs that combine a stimulating financial environment with the flexibility of remote work, this Dutch-Speaking Financial Customer Service Agent position in Bulgaria is the perfect next step for you.
Key Responsibilities
- Deliver professional, high-quality customer support to Dutch-speaking clients across a range of financial products and services, including banking, insurance, payments, and investment queries.
- Handle inbound customer enquiries via phone, email, and live chat, ensuring prompt, accurate, and compliant resolution of all financial matters.
- Guide clients through account management processes, transaction queries, billing issues, and financial product information in a clear and confidence-inspiring manner.
- Identify and escalate complex financial complaints or regulatory concerns to the appropriate internal teams, adhering to strict compliance and data protection standards.
- Accurately log all customer interactions and case details within the CRM system, maintaining comprehensive and up-to-date financial records.
- Proactively educate clients on relevant financial products, self-service tools, and digital banking features to enhance their overall experience.
- Collaborate with cross-functional teams including finance specialists, compliance officers, and back-office departments to ensure seamless service delivery.
- Consistently meet and exceed individual performance KPIs, including customer satisfaction scores, first-contact resolution rates, and response time targets.
- Native or fluent Dutch language proficiency — both spoken and written — is essential for this role, as you will be communicating exclusively with Dutch-speaking clients on sensitive financial matters.
- A valid EU passport is mandatory for eligibility consideration.
- Previous experience in customer service, financial services, banking, insurance, or a related field is strongly preferred.
- A solid understanding of financial products, transactions, and regulatory compliance principles is a significant advantage.
- Excellent communication and interpersonal skills, with the ability to explain complex financial information clearly and empathetically to clients.
- Strong digital literacy, including proficiency with CRM platforms, Microsoft Office tools, and remote working technologies.
- A high level of accuracy, professionalism, and discretion when handling confidential client financial data.
Additional Content
Dutch-Speaking Financial Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, proudly connecting exceptional multilingual talent with world-class organisations across a wide range of industries, including finance, technology, and customer experience. With a strong presence across the European continent and a reputation built on integrity, professionalism, and results, Mercier Consultancy Group has become the partner of choice for both leading employers and ambitious candidates seeking transformative career opportunities. We are committed to matching the right people with the right roles — and delivering an outstanding experience every step of the way.
Job Overview
Mercier Consultancy Group is currently seeking a motivated and detail-oriented Dutch-Speaking Financial Customer Service Agent to join a prestigious financial services operation based remotely within Bulgaria. This is an exceptional opportunity for Dutch-speaking professionals with a passion for finance and customer excellence to build a rewarding career in one of the most dynamic and fast-growing sectors in the industry. If you are looking for Dutch-speaking jobs that combine a stimulating financial environment with the flexibility of remote work, this Dutch-Speaking Financial Customer Service Agent position in Bulgaria is the perfect next step for you.
Key Responsibilities
- Deliver professional, high-quality customer support to Dutch-speaking clients across a range of financial products and services, including banking, insurance, payments, and investment queries.
- Handle inbound customer enquiries via phone, email, and live chat, ensuring prompt, accurate, and compliant resolution of all financial matters.
- Guide clients through account management processes, transaction queries, billing issues, and financial product information in a clear and confidence-inspiring manner.
- Identify and escalate complex financial complaints or regulatory concerns to the appropriate internal teams, adhering to strict compliance and data protection standards.
- Accurately log all customer interactions and case details within the CRM system, maintaining comprehensive and up-to-date financial records.
- Proactively educate clients on relevant financial products, self-service tools, and digital banking features to enhance their overall experience.
- Collaborate with cross-functional teams including finance specialists, compliance officers, and back-office departments to ensure seamless service delivery.
- Consistently meet and exceed individual performance KPIs, including customer satisfaction scores, first-contact resolution rates, and response time targets.
- Native or fluent Dutch language proficiency — both spoken and written — is essential for this role, as you will be communicating exclusively with Dutch-speaking clients on sensitive financial matters.
- A valid EU passport is mandatory for eligibility consideration.
- Previous experience in customer service, financial services, banking, insurance, or a related field is strongly preferred.
- A solid understanding of financial products, transactions, and regulatory compliance principles is a significant advantage.
- Excellent communication and interpersonal skills, with the ability to explain complex financial information clearly and empathetically to clients.
- Strong digital literacy, including proficiency with CRM platforms, Microsoft Office tools, and remote working technologies.
- A high level of accuracy, professionalism, and discretion when handling confidential client financial data.