Dutch Speaking Support Specialist - Work In Sofia, Bulgaria
Mercier Consultancy Group • Portugal • Spain
Posted: September 24, 2026
Job Description
Dutch Speaking Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with high-growth opportunities within the BPO and customer support services industry. We pride ourselves on delivering bespoke career solutions that bridge the gap between global professionals and world-class organizations.
Job Overview
We are currently seeking a motivated professional for a Dutch Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity to advance your career within the customer support services sector while enjoying a vibrant expatriate lifestyle in a top European tech hub.
Key Responsibilities
- Provide exceptional service via email, phone, and chat to Dutch-speaking clients.
- Resolve complex inquiries, ensuring high levels of customer satisfaction within the customer support services industry.
- Maintain accurate records of customer interactions within our internal CRM systems.
- Collaborate with cross-functional teams to identify and escalate technical issues effectively.
- Adhere to established service level agreements and quality standards at all times.
- Act as a brand ambassador, representing our clients with professionalism and cultural sensitivity.
- Participate in ongoing training to stay updated on product features and support protocols.
- Native or fluent Dutch (spoken and written).
- Valid EU passport (mandatory).
- Previous experience in customer support services or a similar client-facing role is highly valued.
- Excellent communication skills with a strong focus on problem-solving.
- Proficiency in English for corporate reporting and team collaboration.
- Ability to relocate to Sofia for this Dutch Speaking Support Specialist position in Bulgaria.