Dynamics 365 Customer Service Engineer/System Administrator

Job Description

• This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Dynamics 365 Customer Service Engineer/System Administrator in United States. This role plays a key part in supporting and enhancing enterprise Dynamics 365 Customer Service environments that power critical federal operations. The position focuses on ensuring system reliability, user satisfaction, and seamless service delivery across a large-scale CRM ecosystem. You will act as a Tier 2 support expert, troubleshooting complex issues, managing user access, and supporting integrations within a highly regulated environment. Working closely with technical and non-technical stakeholders, you will help maintain stable, secure, and efficient platform performance. The role requires strong analytical ability and hands-on Dynamics 365 expertise, with exposure to enterprise IT service management practices. It is ideal for someone who thrives in structured support environments while still contributing to continuous improvement and system optimization.
• Accountabilities: Provide Tier 2 support for Dynamics 365 Customer Service users, including troubleshooting, access management, issue resolution, and escalation handling when required. Diagnose and resolve complex issues across Dynamics 365 applications, modules, configurations, and system integrations. Support system administration tasks, including configuration, customization, and ongoing platform maintenance. Maintain detailed documentation of support processes, incident resolution steps, and technical solutions to ensure operational consistency. Collaborate with cross-functional teams and stakeholders to ensure effective service delivery and timely issue resolution. Stay current with Dynamics 365 updates, features, and best practices to continuously improve platform support and performance. Requirements: Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent professional experience. Minimum of 2 years of experience in Tier 2 support with a strong focus on Dynamics 365 Customer Service (CRM). Strong hands-on experience with Dynamics 365 configuration, troubleshooting, and system integration. Solid understanding of ITIL processes and experience using service management tools such as ServiceNow. Strong analytical, diagnostic, and problem-solving skills in enterprise IT environments. Excellent communication and interpersonal skills, with the ability to support both technical and non-technical users. Ability to work independently while collaborating effectively within cross-functional teams. U.S. citizenship or permanent residency required, with eligibility for Tier 4 Public Trust clearance. Dynamics 365 certification preferred, along with experience in fast-paced, customer-focused environments. Benefits: Competitive salary range aligned with experience and market standards. Opportunity to support high-impact federal missions in IT and healthcare environments. Comprehensive benefits package supporting employees and their families. Access to modern tools, platforms, and enterprise-grade technologies. Career growth opportunities with clear progression paths based on performance. Collaborative culture focused on innovation, quality, and continuous learning.
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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