Estonian Speaking Support Specialist - Work In Sofia, Bulgaria

Estonian Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier global talent with industry-leading corporations. As a leader in European staffing, we pride ourselves on facilitating career-defining opportunities within the dynamic Customer Support Services sector.

Job Overview

We are currently seeking a motivated professional for an Estonian Speaking Support Specialist position in Bulgaria. This role is a unique opportunity to join a fast-growing team in the Customer Support Services industry, offering a perfect blend of professional growth and an exciting international experience through our comprehensive relocation support.

Key Responsibilities

• Provide high-quality technical and functional support to customers via phone, email, and chat.
• Ensure all customer inquiries are handled with professionalism, maintaining the high standards expected in the Customer Support Services industry.
• Effectively document customer interactions and resolve issues in a timely and accurate manner.
• Collaborate with international team members to share best practices and enhance service delivery.
• Maintain a deep understanding of company products and services to provide expert guidance to Estonian-speaking clients.
• Meet and exceed performance targets and quality KPIs.
• Contribute to the continuous improvement of support processes to ensure excellence in the Customer Support Services sector.

Estonian Speaking Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier global talent with industry-leading corporations. As a leader in European staf...

• Native or fluent Estonian (spoken and written).
• Valid EU passport (mandatory).
• Strong proficiency in English to collaborate within our international corporate environment.
• Previous experience in the Customer Support Services industry is considered a significant advantage.
• Excellent communication and problem-solving skills, essential for all Estonian-speaking jobs.
• Positive attitude and a desire to succeed in a fast-paced environment.