Field Customer/Tech Training Instructor

The Field Customer/Tech Training Instructor is responsible to work as a key member of the installation team effectively and efficiently and to train all Powersports (Marine, ATV, RV, and Motorcycle) Dealership clients both remotely and on-site. Can be located anywhere in the U.S. near a major airport hub!

What you’ll do:

• Deliver a quality learning experience based on guidelines for the position
• Consistent and positive client/associate learner interactions.
• Provide workflow-oriented learning and solutions
• Provides consultative learning on advanced topics and makes recommendations on best practices  
• Collaborate with Learning Development for quality curriculum on new releases you are teaching
• Ability to conduct and execute learning needs recommendations for clients and associates
• Continual Personal and Professional Development through delivery technique courses and client interactions/visits
• Able to flex to the audience based on the solution you are teaching
• Facilitates delivery and implementation of technology-based training for all levels
• Primary focus is Learning Delivery
• Explain the technical complexities of software effectively for all levels in a manner that conveys simplicity
• Understand Dealership Roles
• Understand Dealership Workflows and make recommendations on best practices to help increase Dealership utilization
• Able to be on your feet for a work day while onsite with clients.

What you should have:

Qualifications:

• 2+ years software training experience
• Experience with executing customer-facing implementation or product delivery projects
• Demonstrated experience managing multiple priorities and balancing competing priorities.
• Excellent interpersonal/communication and presentation skills 
• Ability to travel 50% - 75% of the time - one week training on site/one week training remotely

Preferred Qualifications:

• Dealership experience preferred – Marine, RV or Powersports
• Bachelor’s degree or equivalent experience preferred
• Strong interpersonal soft skills (setting/managing expectations, conflict resolution, etc.)
• Ability to consult and collaborate cross-functionally with other departments
• Ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm manner

 

 

 

The Field Customer/Tech Training Instructor is responsible to work as a key member of the installation team effectively and efficiently and to train all Powersports (Marine, ATV, RV, and Motorcycle) Dealership clients both remotely and on-site. Can be located anywhere in the U.S. near a major airport hub!

What you’ll do:

• Deliver a quality learning experience based on guidelines for the position
• Consistent and positive client/associate learner interactions.
• Provide workflow-oriented learning and solutions
• Provides consultative learning on advanced topics and makes recommendations on best practices  
• Collaborate with Learning Development for quality curriculum on new releases you are teaching
• Ability to conduct and execute learning needs recommendations for clients and associates
• Continual Personal and Professional Development through delivery technique courses and client interactions/visits
• Able to flex to the audience based on the solution you are teaching
• Facilitates delivery and implementation of technology-based training for all levels
• Primary focus is Learning Delivery
• Explain the technical complexities of software effectively for all levels in a manner that conveys simplicity
• Understand Dealership Roles
• Understand Dealership Workflows and make recommendations on best practices to help increase Dealership utilization
• Able to be on your feet for a work day while onsite with clients.

What you should have:

Qualifications:

• 2+ years software training experience
• Experience with executing customer-facing implementation or product delivery projects
• Demonstrated experience managing multiple priorities and balancing competing priorities.
• Excellent interpersonal/communication and presentation skills 
• Ability to travel 50% - 75% of the time - one week training on site/one week training remotely

Preferred Qualifications:

• Dealership experience preferred – Marine, RV or Powersports
• Bachelor’s degree or equivalent experience preferred
• Strong interpersonal soft skills (setting/managing expectations, conflict resolution, etc.)
• Ability to consult and collaborate cross-functionally with other departments
• Ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm manner