Job Description: Financial Aid Advisor

Role Type: Contractor
Location: Remote, United States
Time Commitment: 15–25 hours per week, short-term project

About the Role

We are seeking experienced Financial Aid Advisors to help evaluate and improve AI systems focused on federal student loans. You’ll use your borrower counseling expertise to assess whether sample questions reflect real borrower concerns and whether AI-generated answers are accurate, complete, and useful.

Accuracy is the priority. No prior AI experience is required.

Key Responsibilities

• Review sample student loan questions and identify those that do not reflect real borrower concerns.

• Develop rubrics defining accurate and complete answers about federal loan repayment, including income-driven repayment (IDR) plans and Public Service Loan Forgiveness (PSLF).

• Cover loan servicing issues, deferment, forbearance, and default management in evaluation rubrics.

• Assess AI-generated answers against established rubrics and flag errors, omissions, and outdated guidance.

• Provide clear written feedback to the project team while working asynchronously.

Required Qualifications

• Direct experience counseling borrowers on federal student loan repayment and forgiveness through a nonprofit, university financial aid office, or similar organization.

• At least 1 year of experience advising borrowers on IDR plans, PSLF, or other repayment and relief options.

• Experience beyond financial aid award packaging, including repayment, forgiveness, loan servicing, or default resolution.

• Working knowledge of federal loan servicing, deferment, forbearance, and default.

• Based in the United States.

• Ability to start quickly and commit 15–25 hours per week.