FinOps Specialist - Collections, Accounts Receivable
Amazon • Pasay City, National Capital Region, PHL
No Relocation
Posted: March 4, 2026
Additional Content
Description
- Amazon Finance Operations is looking for an Accounts Receivables Specialist to support strategic accounts for Devices & Services. The successful candidate will be responsible for cash collection operations
Description
- Amazon Finance Operations is looking for an Accounts Receivables Specialist to support strategic accounts for Devices & Services. The successful candidate will be responsible for cash collection operations in cooperation with our local sales and finance management. Amazon seeks a Financial Analyst with at least 5+ years proven experience in F&A experience in a large customer-oriented corporate environment. • Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations. • Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers. • Managing and resolving invoice discrepancies to ensure timely and accurate receivables. • Managing internal and external Accounts Receivable inquiries. • Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information. • Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR. • Understand the pain points of customers and solve our customer’s problems. • Providing prompt, efficient, detailed, customer-oriented service to customers. • Escalating when appropriate to direct manager and/or senior leaders. • Keeping detailed notes, task creation and reminders in our collections tools. • Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement. • Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience. • Analyze trends and suggest process improvements. • Perform other projects and duties as required. Working Conditions: • Normal Office Environment. • Report 5 days onsite. • This role will primarily be reporting on a night shift and may also be requested to be on shifting schedule from time to time. • Work during Holidays as may be required by the Company. • May be asked to render overtime on critical and peak times as may be required by the Business. • This position is not open for international transfers Key job responsibilities Accounts Receivable Collections Reporting and Analysis Process Improvement Stakeholder engagement
Basic Qualifications
- - Degree in Finance/Accounting/Business Studies or other related areas - Prior experience of at least 5 years in Accounts Receivable or Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs. - Proficient in Microsoft Excel and Word. - Willing to work in Night and/or shifting schedule. - Exemplifies traits of being a Team player , has good interpersonal skills, hardworking, adaptable and detail oriented. - Can work under pressure and with deadlines. - Excellent verbal and written communication skills, with a strong customer service focus. - Has the ability to prioritize, meet tight deadlines, take initiatives and work with minimal supervision. - A person who is open to work with diverse teams with different cultures.
Preferred Qualifications
- - Preferably with a Bachelor Degree/Masters Degree in Finance/Accounting as Major Subject. - Preferably has working knowledge on Oracle Financials, SAP, Collection Workflow Tools or other Finance ERP tools - Preferably worked as a AR Collections Analyst / Specialist / Subject Matter Expert for more than 5 years. - Excellent organizational and time-management skills - Knowledge of Amazon business or the cloud/ IT industry. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.