French Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria
Posted November 3, 2026
Job Description
French Speaking Back Office Gaming Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, widely recognized for connecting elite talent with industry-leading organizations across Europe. We specialize in bespoke recruitment solutions, ensuring that our candidates secure prestigious roles within dynamic sectors such as the fast-paced Gaming & Esports industry.
Job Overview
We are currently looking for a talented professional to join a global leader in the gaming sector as a French Speaking Back Office Gaming Support Specialist. This French Speaking Back Office Gaming Support Specialist position in Bulgaria offers a unique opportunity to shape the player experience while enjoying the vibrant career landscape of Sofia, known for its high concentration of French-speaking jobs.
Key Responsibilities
- Provide high-level back-office support to international players within the Gaming & Esports ecosystem.
- Monitor and manage player accounts, ensuring compliance with global gaming regulations and internal security protocols.
- Analyze and investigate suspicious activity or transactional discrepancies to uphold the integrity of the gaming platform.
- Communicate effectively with French-speaking stakeholders to resolve complex account-related queries.
- Collaborate with internal technical teams to report and troubleshoot platform-specific bugs or performance issues.
- Maintain detailed documentation and reporting on support requests to drive service improvement.
- Participate in ongoing training to stay updated on the latest trends and updates within the Gaming & Esports industry.
- Native or fluent French (spoken and written)
- Excellent command of the English language for professional internal communication.
- Previous experience in back-office, administrative, or gaming-related support roles is highly valued.
- A genuine passion for the Gaming & Esports industry and the digital entertainment landscape.
- Strong analytical mindset with the ability to manage data with high precision.
- Proven ability to relocate to Sofia for this on-site French Speaking Back Office Gaming Support Specialist position in Bulgaria.
