French Speaking Customer Service Agent - Work In Sofia, Bulgaria
Mercier Consultancy Group • Paris, Île-de-France, France • Lisbon, Lisbon, Portugal
Posted: July 3, 2026
Job Description
French Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, proudly connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record in placing candidates in premier customer support services roles, we are renowned for our commitment to candidate experience, professional development, and long-term career success. At Mercier Consultancy Group, we don't just find you a job — we help you build a future.
Job Overview
We are currently recruiting for a French Speaking Customer Service Agent position in Bulgaria on behalf of a prestigious international client operating within the Customer Support Services industry. This is a fantastic opportunity for French-speaking professionals to launch or advance their career in a dynamic, fast-paced, and multicultural customer support environment based on-site in the vibrant city of Sofia. If you are passionate about delivering outstanding customer experiences and are looking for French-speaking jobs that offer real growth, this role is the perfect next step for you.
Key Responsibilities
- Deliver high-quality customer support to French-speaking clients via phone, email, and live chat channels, ensuring every interaction reflects the highest standards of the Customer Support Services industry.
- Handle customer enquiries, complaints, and requests in a professional, empathetic, and timely manner, working toward first-contact resolution wherever possible.
- Accurately log all customer interactions, feedback, and resolutions within the company's CRM system, maintaining precise and up-to-date records.
- Collaborate closely with team leaders and colleagues to identify recurring customer issues and contribute to process improvement initiatives within the customer support function.
- Adhere to established service level agreements (SLAs), quality benchmarks, and performance KPIs as defined by the client and Mercier Consultancy Group's standards.
- Escalate complex or sensitive customer cases to the appropriate department or senior team member in a timely and professional manner.
- Participate actively in ongoing training sessions, team briefings, and knowledge updates to stay current with product information, service protocols, and industry best practices.
- Promote a positive, solution-focused attitude that enhances the overall customer journey and contributes to team morale and performance.
- Native or fluent French language skills (spoken and written) are essential — this is a core requirement for all French-speaking jobs of this nature.
- A good working knowledge of English is required for internal communication, training materials, and team collaboration.
- Valid EU passport (mandatory for relocation and employment eligibility purposes).
- Previous experience in customer service, customer support services, or a related client-facing role is highly advantageous, though motivated candidates with strong interpersonal skills are warmly encouraged to apply.
- Excellent verbal and written communication skills, with a professional, courteous, and patient approach to customer interactions.
- Strong problem-solving ability, attention to detail, and the capacity to manage multiple tasks effectively in a structured customer support environment.
- Comfortable working in a target-driven, team-oriented on-site setting in Sofia, Bulgaria, with a flexible and positive attitude toward shift-based schedules.
Additional Content
French Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, proudly connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record in placing candidates in premier customer support services roles, we are renowned for our commitment to candidate experience, professional development, and long-term career success. At Mercier Consultancy Group, we don't just find you a job — we help you build a future.
Job Overview
We are currently recruiting for a French Speaking Customer Service Agent position in Bulgaria on behalf of a prestigious international client operating within the Customer Support Services industry. This is a fantastic opportunity for French-speaking professionals to launch or advance their career in a dynamic, fast-paced, and multicultural customer support environment based on-site in the vibrant city of Sofia. If you are passionate about delivering outstanding customer experiences and are looking for French-speaking jobs that offer real growth, this role is the perfect next step for you.
Key Responsibilities
- Deliver high-quality customer support to French-speaking clients via phone, email, and live chat channels, ensuring every interaction reflects the highest standards of the Customer Support Services industry.
- Handle customer enquiries, complaints, and requests in a professional, empathetic, and timely manner, working toward first-contact resolution wherever possible.
- Accurately log all customer interactions, feedback, and resolutions within the company's CRM system, maintaining precise and up-to-date records.
- Collaborate closely with team leaders and colleagues to identify recurring customer issues and contribute to process improvement initiatives within the customer support function.
- Adhere to established service level agreements (SLAs), quality benchmarks, and performance KPIs as defined by the client and Mercier Consultancy Group's standards.
- Escalate complex or sensitive customer cases to the appropriate department or senior team member in a timely and professional manner.
- Participate actively in ongoing training sessions, team briefings, and knowledge updates to stay current with product information, service protocols, and industry best practices.
- Promote a positive, solution-focused attitude that enhances the overall customer journey and contributes to team morale and performance.
- Native or fluent French language skills (spoken and written) are essential — this is a core requirement for all French-speaking jobs of this nature.
- A good working knowledge of English is required for internal communication, training materials, and team collaboration.
- Valid EU passport (mandatory for relocation and employment eligibility purposes).
- Previous experience in customer service, customer support services, or a related client-facing role is highly advantageous, though motivated candidates with strong interpersonal skills are warmly encouraged to apply.
- Excellent verbal and written communication skills, with a professional, courteous, and patient approach to customer interactions.
- Strong problem-solving ability, attention to detail, and the capacity to manage multiple tasks effectively in a structured customer support environment.
- Comfortable working in a target-driven, team-oriented on-site setting in Sofia, Bulgaria, with a flexible and positive attitude toward shift-based schedules.