French Speaking CX Specialist - Work In Sofia, Bulgaria

French Speaking CX Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class opportunities in the BPO and Customer Support Services sectors. We pride ourselves on facilitating career growth for professionals seeking high-impact roles, particularly those pursuing the best French-speaking jobs across Europe.

Job Overview

We are currently seeking a dedicated professional for a French Speaking CX Specialist position in Bulgaria. This role is perfect for a customer-centric individual who thrives in a fast-paced Customer Support Services environment and is eager to build a career while experiencing a new culture through our exclusive jobs in Bulgaria.

Key Responsibilities

• Deliver exceptional omnichannel support to international clients within the Customer Support Services sector.
• Resolve complex customer inquiries with empathy, efficiency, and a focus on high-quality resolutions.
• Maintain accurate records of customer interactions within our specialized CRM systems.
• Collaborate with cross-functional teams to identify trends and improve the overall client experience.
• Uphold the highest professional standards as a French Speaking CX Specialist position in Bulgaria representative.
• Participate in ongoing product and communication training to ensure top-tier service delivery.
• Meet and exceed individual and team-based KPIs and performance metrics.

French Speaking CX SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class opportunities in the BPO and Customer Support Services sectors...

• Native or fluent French (spoken and written).
• Valid EU passport (mandatory).
• Previous experience in a professional Customer Support Services or contact center environment is highly valued.
• Strong communication skills and a passion for helping people.
• Willingness to relocate to Sofia for this career-defining opportunity.
• Proficiency in English to ensure seamless communication within our international office culture.