French Speaking Support Specialist - Work In Sofia, Bulgaria

French Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-leading organizations across the European BPO landscape. We pride ourselves on facilitating career-defining opportunities while providing white-glove support to professionals seeking their next challenge in the customer support services industry.

Job Overview

We are currently sourcing exceptional talent for a French Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity to join a fast-paced environment where you will represent leading international brands, making this one of the most sought-after French-speaking jobs in the vibrant city of Sofia.

Key Responsibilities

• Deliver world-class customer service via phone, email, and chat to resolve client inquiries efficiently.
• Maintain a deep understanding of product knowledge to provide accurate support within the customer support services sector.
• Ensure high levels of customer satisfaction by providing proactive solutions and empathetic communication.
• Collaborate with international teams to optimize workflows and enhance service quality standards.
• Handle sensitive information with professionalism, adhering to strict data privacy and security protocols.
• Contribute to the positive culture of our office in Sofia by fostering teamwork and continuous improvement.
• Meet and exceed performance indicators and quality targets as a key part of your daily objectives.

French Speaking Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-leading organizations across the European BPO landscape. We pr...

• Native or fluent French (spoken and written) is mandatory.
• Valid EU passport or a valid work permit for Bulgaria.
• Previous experience in customer support services or a similar client-facing role is considered a significant asset.
• Strong digital literacy and the ability to multitask in a professional office environment.
• Excellent interpersonal skills and a passion for problem-solving.
• Commitment to relocating to Sofia for this French Speaking Support Specialist position in Bulgaria.