German Speaking Customer Experts for Singapore Airlines - Work In Athens, Greece

German Speaking Customer Experts for Singapore Airlines

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specialized in bridging elite talent with world-class organizations. As a leader in European recruitment and BPO solutions, we pride ourselves on facilitating career-defining opportunities for multilingual professionals seeking to elevate their careers through high-impact roles.

Job Overview

We are currently seeking dedicated professionals for the German Speaking Customer Experts for Singapore Airlines position in Greece. This is an exceptional opportunity to join the aviation industry in a dynamic, on-site environment where your language skills will ensure world-class service for one of the most prestigious names in global aviation.

Key Responsibilities

• Provide high-touch customer support for Singapore Airlines passengers, ensuring the highest standards of the aviation industry.
• Assist with flight reservations, booking modifications, and comprehensive travel itinerary management.
• Handle inquiries regarding baggage policies, loyalty programs, and specialized travel requirements with professionalism.
• Address passenger concerns with empathy and efficiency to maintain the airline's reputation for excellence.
• Collaborate with international teams to optimize passenger experience across various touchpoints.
• Stay updated on aviation industry regulations, safety protocols, and airline-specific service updates.
• Contribute to a positive, high-performing team culture within our state-of-the-art facility in Athens.

German Speaking Customer Experts for Singapore AirlinesAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing firm specialized in bridging elite talent with world-class organizations. As a leader in European recrui...

• Native or fluent German (spoken and written) is mandatory.
• Professional fluency in English to operate within the international aviation environment.
• Valid EU passport (mandatory) for seamless residency and employment in Greece.
• Previous experience in customer service or the travel and aviation industry is highly preferred.
• Excellent communication and interpersonal skills suitable for a premium brand like Singapore Airlines.
• Commitment to relocating for this on-site role in the historic city of Athens.