German Speaking Customer Service Agent - Work In Sofia, Bulgaria
Mercier Consultancy Group • Lisbon, Lisbon, Portugal • Germany
Posted: July 3, 2026
Job Description
German Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting ambitious multilingual professionals with outstanding career opportunities across the continent. With a strong track record of placing candidates in premium customer support services roles, we pride ourselves on delivering a seamless, supportive, and rewarding experience for every candidate we work with. At Mercier Consultancy Group, we don't just find you a job — we help you build a career.
Job Overview
We are currently seeking a motivated and customer-focused German Speaking Customer Service Agent to join a dynamic, fast-growing customer support services team based on-site in Sofia, Bulgaria. This is an exceptional opportunity for German-speaking professionals who are passionate about delivering outstanding service experiences and are looking to advance their careers in the customer support services industry. If you are searching for German-speaking jobs or exciting Jobs in Bulgaria, this German Speaking Customer Service Agent position in Bulgaria could be the perfect next step in your professional journey.
Key Responsibilities
- Deliver high-quality customer support to German-speaking clients via telephone, email, and live chat channels, ensuring every interaction meets the standards of a premium customer support services environment.
- Handle customer enquiries, complaints, and requests with professionalism, empathy, and efficiency, working to resolve issues at first point of contact wherever possible.
- Accurately log and update customer information, case notes, and interaction records within the company's CRM system in a timely and precise manner.
- Collaborate closely with internal teams and escalation departments to ensure complex customer issues are resolved swiftly and to the customer's full satisfaction.
- Proactively identify opportunities to improve the customer experience and contribute ideas to enhance service delivery processes within the customer support services team.
- Meet and consistently exceed individual and team KPIs, including customer satisfaction scores, response times, and first-call resolution rates.
- Stay fully informed about product updates, company policies, and service procedures to ensure accurate and up-to-date information is always provided to customers.
- Participate actively in training sessions, team briefings, and performance reviews to continuously develop your skills within the customer support services sector.
- Native or fluent German language skills (both spoken and written) are essential for this role — all customer interactions will be conducted in German.
- Valid EU passport (mandatory requirement for relocation and employment eligibility).
- A good working knowledge of English is advantageous for internal communications and training purposes.
- Previous experience in customer service, customer support services, or a client-facing role is preferred, though motivated candidates without prior experience are also encouraged to apply.
- Excellent interpersonal and communication skills, with a natural ability to connect with customers, understand their needs, and deliver solutions with confidence and care.
- Strong computer literacy, with the ability to navigate CRM platforms, ticketing systems, and standard office software efficiently.
- A positive, proactive attitude and the ability to thrive in a team-oriented, fast-paced customer support services environment.
Additional Content
German Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting ambitious multilingual professionals with outstanding career opportunities across the continent. With a strong track record of placing candidates in premium customer support services roles, we pride ourselves on delivering a seamless, supportive, and rewarding experience for every candidate we work with. At Mercier Consultancy Group, we don't just find you a job — we help you build a career.
Job Overview
We are currently seeking a motivated and customer-focused German Speaking Customer Service Agent to join a dynamic, fast-growing customer support services team based on-site in Sofia, Bulgaria. This is an exceptional opportunity for German-speaking professionals who are passionate about delivering outstanding service experiences and are looking to advance their careers in the customer support services industry. If you are searching for German-speaking jobs or exciting Jobs in Bulgaria, this German Speaking Customer Service Agent position in Bulgaria could be the perfect next step in your professional journey.
Key Responsibilities
- Deliver high-quality customer support to German-speaking clients via telephone, email, and live chat channels, ensuring every interaction meets the standards of a premium customer support services environment.
- Handle customer enquiries, complaints, and requests with professionalism, empathy, and efficiency, working to resolve issues at first point of contact wherever possible.
- Accurately log and update customer information, case notes, and interaction records within the company's CRM system in a timely and precise manner.
- Collaborate closely with internal teams and escalation departments to ensure complex customer issues are resolved swiftly and to the customer's full satisfaction.
- Proactively identify opportunities to improve the customer experience and contribute ideas to enhance service delivery processes within the customer support services team.
- Meet and consistently exceed individual and team KPIs, including customer satisfaction scores, response times, and first-call resolution rates.
- Stay fully informed about product updates, company policies, and service procedures to ensure accurate and up-to-date information is always provided to customers.
- Participate actively in training sessions, team briefings, and performance reviews to continuously develop your skills within the customer support services sector.
- Native or fluent German language skills (both spoken and written) are essential for this role — all customer interactions will be conducted in German.
- Valid EU passport (mandatory requirement for relocation and employment eligibility).
- A good working knowledge of English is advantageous for internal communications and training purposes.
- Previous experience in customer service, customer support services, or a client-facing role is preferred, though motivated candidates without prior experience are also encouraged to apply.
- Excellent interpersonal and communication skills, with a natural ability to connect with customers, understand their needs, and deliver solutions with confidence and care.
- Strong computer literacy, with the ability to navigate CRM platforms, ticketing systems, and standard office software efficiently.
- A positive, proactive attitude and the ability to thrive in a team-oriented, fast-paced customer support services environment.