German Speaking CX Specialist - Work In Sofia, Bulgaria

German Speaking CX Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-leading organizations in the Customer Support Services sector. We pride ourselves on our bespoke recruitment approach, ensuring that our candidates find long-term career growth while helping our partners deliver exceptional excellence in client engagement.

Job Overview

We are currently sourcing exceptional talent for a German Speaking CX Specialist position in Bulgaria, located in the heart of Sofia. This is a unique opportunity to join an industry-leading team in the Customer Support Services field, where you will leverage your language skills to provide world-class assistance to global clients.

Key Responsibilities

• Act as the primary point of contact for German-speaking customers, ensuring top-tier service standards in the Customer Support Services industry.
• Resolve complex inquiries via phone, email, and live chat, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to streamline workflows and improve overall CX performance metrics.
• Maintain comprehensive knowledge of client products and services to provide accurate and efficient support.
• Utilize advanced CRM tools to log interactions, manage customer data, and track case resolutions accurately.
• Contribute to the continuous improvement of the support department by providing insightful feedback on customer trends.
• Represent the client brand with professionalism and cultural sensitivity in every interaction.

German Speaking CX SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-leading organizations in the Customer Support Services sector. We pride...

• Native or fluent German (spoken and written) is strictly required for this German-speaking job.
• Valid EU passport (mandatory) to facilitate your transition for this on-site role.
• Previous experience within the Customer Support Services industry is highly valued.
• Strong communication skills and a passion for delivering a premium customer experience.
• Ability to relocate to Sofia for this German Speaking CX Specialist position in Bulgaria.
• Proficiency in English is preferred for internal team coordination.